Dayler Chagas
Valatie,NY
Summary
Proven Office Manager at Manhattan Primary Care with a track record of enhancing patient satisfaction and streamlining operations. Excelled in organizational skills and customer relations, significantly improving patient retention and operational efficiency. Skilled in employee supervision and office administration, demonstrating exceptional multitasking ability and good judgment to drive results.
Overview
27
27
years of professional experience
Work History
Office Manager
Manhattan Primary Care
Philmont, NY
12.2009 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
Hair Stylist/Hair Colorist
Self Employed
Manhattan, NY
05.2009 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Recorded notes for future reference about customer preferences and services delivered.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Salon Owner/Operator
Self Employed
Brazil
08.1997 - 05.2009
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
Attended Escola Estadual Professora Julia Kubitsch
Passos Minas Gerais, BrazilSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Scheduling and calendar management
- Administrative Support
- Document Management
- Clerical Support
- Inventory Control
Timeline
Office Manager
Manhattan Primary Care
12.2009 - Current
Hair Stylist/Hair Colorist
Self Employed
05.2009 - Current
Salon Owner/Operator
Self Employed
08.1997 - 05.2009
Attended Escola Estadual Professora Julia Kubitsch