Daylon Wiggins
Goose Creek,SC
Summary
Seeking a position where I may use my background and communication skills to provide services with professionalism. Coordinated front desk office needs with more than 5 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Supervisor
Island Hospitality/Marriott Brand
06.2023 - Current
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
Front Desk Agent/Night Auditor
Island Hospitality/Marriott Brands
09.2019 - 06.2023
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
Youth Camp Counselor (Summer)
City Of North Charleston Recreation Department
05.2017 - 11.2019
- Enhanced camper experience by developing and implementing engaging activities tailored to various age groups.
- Promoted a safe and inclusive environment for all campers through close supervision and effective communication.
- Collaborated with fellow counselors to design entertaining programs that fostered team-building and personal growth.
- Implemented conflict resolution strategies to address and resolve issues between campers, maintaining a harmonious atmosphere.
YOUTH COUNSELOR
CHARLESTON COUNTY SCHOOL DISTRICT
07.2016 - 01.2020
- Mentored students in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Participated in ongoing training sessions to enhance counseling skills and stay current on best practices within the industry.
- Coordinated daily schedules for campers, ensuring a balance of structured activities and free time throughout the day.
- Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
- Provided support to students during challenging activities, boosting their self-confidence and resilience.
CHICK-FIL-A
01.2016 - 05.2016
- Performing guest service and food preparation duties
- Greeting customers, taking orders, and completing transactions on cash register
- Presenting and maintaining a professional appearance and attitude.
Education
HIGH SCHOOL DIPLOMA - Computer And Information Sciences
STRATFORD HIGH SCHOOL
Goose Creek, SC06.2015
Skills
- Administrative tasks
- Computer Skills
- Excellent written and verbal communication skills
- Excellent presentation and negotiation skills
- Staff Training
- Guest Relations Management
- Complaint Handling
- Policy Enforcement
- Front Desk Operations
References
References available upon request
Timeline
Hotel Front Desk Supervisor
Island Hospitality/Marriott Brand
06.2023 - Current
Front Desk Agent/Night Auditor
Island Hospitality/Marriott Brands
09.2019 - 06.2023
Youth Camp Counselor (Summer)
City Of North Charleston Recreation Department
05.2017 - 11.2019
YOUTH COUNSELOR
CHARLESTON COUNTY SCHOOL DISTRICT
07.2016 - 01.2020
CHICK-FIL-A
01.2016 - 05.2016
HIGH SCHOOL DIPLOMA - Computer And Information Sciences
STRATFORD HIGH SCHOOL
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