Dayma Conde Reyes
Miami,FL
Summary
Experienced Front Desk Clerk, Administrative Assistance, Sales Representative and Customer Service professional with over 18 years of experience in hospitality and office administration. Skilled in front desk operations, guest relations, Quickbooks, Microsoft Office. Demonstrated expertise in maintaining account accuracy and improving service delivery.
Overview
2
2
Languages
24
24
years of professional experience
Work History
Sales Representative/Office Assistant
Atlas Door & Gate
Doral, Florida
01.2024 - 05.2026
- Prepared and submitted bids and project proposals, updated bid documentation, securing multiple contracts to drive revenue.
- Prepared estimates, proposals, contracts, invoices and supporting documentation.
- Welcomed clients, managed customer accounts, and fostered strong relationships to enhance client satisfaction.
- Provided exceptional customer service throughout the sales and project process.
- Assisted with administrative operations, scheduling, and office coordination to ensure smooth office functionality.
- Maintained accurate records using QuickBooks and Microsoft Office.
Hotel Front Desk Clerk / Supervis
Hotel Saratoga
La Havana, Cuba
07.2005 - 05.2022
- Managed guest reservations efficiently to optimize occupancy rates. and front desk operations to enhance guest services and streamline check-in processes.
- Resolved guest concerns effectively to uphold high customer satisfaction ratings.
- Coordinated with housekeeping to ensure room readiness.
- Supported daily hotel operations and administrative management to ensure seamless guest experiences.
- Ensured compliance with hotel policies and quality standards.
- Handled multi-line phone system to manage incoming and outgoing calls promptly.
- Prepared reports and maintained operational documentation.
- Supported the budgeting process by gathering financial data and tracking expenses., purchasing, and administrative tasks.
Hotel Front Desk Clerk
Hostal Conde De Villanueva
La Havana, Cuba
02.2002 - 06.2003
- Welcomed guests and confirmed reservations, facilitating smooth check-in/check-out process.
- Processed payments and managed documentation while addressing guest inquiries effectively.
- Provided attentive service to ensure high levels of customer satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Tourism And Hospitality
School of Higher Studies of Hospitality / Tourism
La Havana, Cuba07-2001
High School Diploma -
Vladimir Ilich Lenin
La Havana, Cuba07-1995
Skills
Front Desk Operations
Customer Service
Administrative Support
Microsoft Office
Quickbooks
Data Entry
Problem Solving
Bid Preparation
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Sales Representative/Office Assistant
Atlas Door & Gate
01.2024 - 05.2026
Hotel Front Desk Clerk / Supervis
Hotel Saratoga
07.2005 - 05.2022
Hotel Front Desk Clerk
Hostal Conde De Villanueva
02.2002 - 06.2003
Tourism And Hospitality
School of Higher Studies of Hospitality / Tourism
High School Diploma -
Vladimir Ilich Lenin