Dayna Adams
Vinita,OK
Summary
Accomplished Tax Preparer and Customer Service Representative with a proven track record at Jackson Hewitt, enhancing compliance and client satisfaction. Expert in tax return preparation and adept at managing high-stress situations, demonstrating exceptional organization and communication skills. Achieved increased loyalty through empathetic dispute resolution, showcasing a unique blend of technical and interpersonal abilities.
Overview
14
14
years of professional experience
Work History
Tax Preparer
Jackson Hewitt
11.2018 - 04.2023
- Implemented new tax regulations for compliance with federal and state guidelines.
- Supported senior tax preparers by assisting with complex tax returns as needed.
- Documented client interactions thoroughly to provide clear records of services rendered.
- Prepared individual and small business tax returns by gathering necessary documentation and information.
Customer Service Representative
Alliance Data
01.2012 - 05.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Expedia Group
09.2009 - 12.2011
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
Education
High School Diploma -
Iver C Ranum
Westminster, COSkills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- Tax return preparation
- Data inputting
- Client communication
- Verbal/written communication
- Account reconciliation
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Healthcare benefitsWork from home optionPaid sick leave401k matchWork-life balanceTimeline
Tax Preparer
Jackson Hewitt
11.2018 - 04.2023
Customer Service Representative
Alliance Data
01.2012 - 05.2015
Customer Service Representative
Expedia Group
09.2009 - 12.2011
High School Diploma -
Iver C Ranum
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