Dayna Brady
Little Egg Harbor,NJ
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Carinis Italian Restaurant. Proven ability to enhance guest engagement and streamline operations, contributing to increased customer satisfaction. Experienced in cash handling and conflict resolution, fostering loyalty through personalized service and effective communication.
Overview
26
26
years of professional experience
Work History
Server
Carinis Italian Restaurant
Wildwood, NJ
08.2019 - 11.2025
- Provided exceptional customer service, ensuring a welcoming dining experience for patrons.
- Efficiently processed orders and managed transactions using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely delivery of meals and accuracy of orders.
- Guided new servers on restaurant protocols and effective service techniques.
Manager
Bruni’s
Rio Grande, NJ
05.2019 - 11.2025
- Supported daily operations, ensuring smooth workflow and adherence to safety protocols.
- Assisted in team coordination, enhancing communication among staff members.
- Learned operational procedures, contributing to a more efficient work environment.
Customer Service Representative
First National Bank of Absecon
Galloway, NJ
01.2000 - 2008
- Resolved customer inquiries efficiently, enhancing overall satisfaction and trust in bank services.
- Assisted customers with account management, ensuring accurate information and timely support
- Streamlined complaint resolution processes, improving response times and customer retention rates.
- Analyzed customer data to identify trends, driving targeted improvements in service delivery.
- Collaborated with cross-functional teams to enhance product offerings based on customer feedback.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Social Work
Accc
Mays Landing, NJHigh School Diploma -
Absegami High School
Galloway, NJ06.1995
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Carinis Italian Restaurant
08.2019 - 11.2025
Manager
Bruni’s
05.2019 - 11.2025
Customer Service Representative
First National Bank of Absecon
01.2000 - 2008
Social Work
Accc
High School Diploma -
Absegami High School