Dayna DeGroff
Chambersburg,PA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Key West Cafe
Wildwood, NJ
06.2008 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Back of House Manager
Dogtooth Bar & Grill
Wildwood, NJ
07.2019 - 05.2024
- Conducted regular meetings with employees to discuss performance updates, address concerns, and gather feedback on potential areas for improvement.
- Streamlined communication between back-of-house departments for better coordination during peak hours.
- Utilized problem-solving skills to quickly identify issues within the kitchen operations and implement effective solutions that improved overall functionality.
- Balanced staffing needs according to business demands, ensuring adequate coverage during busy periods while minimizing labor costs during slower times.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
Diploma - Business
Southern Huntington County High School
Three Springs, PA06.2006
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Strong work ethic
- Customer service
- Safe food handling
- High volume dining
- Service prioritization
- Guest relations management
- Point of sale operation
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Timeline
Back of House Manager
Dogtooth Bar & Grill
07.2019 - 05.2024
Server
Key West Cafe
06.2008 - 08.2024
Diploma - Business
Southern Huntington County High School