Dayna Frost
Magnolia,TX
Summary
Dedicated professional with strong customer service and problem-solving skills. Proven ability to enhance client satisfaction and streamline operations through effective communication and teamwork.
Overview
15
15
years of professional experience
Work History
Service Center Support
FedEx Freight, Inc.
Conroe, TX
07.2015 - Current
- Exhibited respect, friendliness, and proactive assistance in various situations.
- Facilitated daily operations by collaborating effectively with team members.
- Utilized critical thinking skills to dissect challenges, assess various solutions, and implement effective decisions.
Customer Service Representative
DB Schenker, 3PL for Cisco Systems, Inc.
Houston, TX
01.2011 - 01.2018
- Addressed customer inquiries with efficiency, fostering satisfaction and loyalty.
- Streamlined logistics operations, enhancing efficiency in delivering products to clients promptly.
- Executed process enhancements to streamline service request response times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with warehouse teams to ensure precise inventory management and enhance supply chain efficiency.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Klein Forest High School
Houston, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Problem-solving skills
Timeline
Service Center Support
FedEx Freight, Inc.
07.2015 - Current
Customer Service Representative
DB Schenker, 3PL for Cisco Systems, Inc.
01.2011 - 01.2018
High School Diploma -
Klein Forest High School