Dayna Fuell
Tucson,AZ
Summary
Driven Customer Service Manager with a proven track record at Hidden Crown Hair Extensions, enhancing customer satisfaction and loyalty through effective problem-solving and quality assurance. Excelled in product knowledge and overall brand knowledge, exceeding a single domain. Skilled in interpersonal communication and teamwork, adept at fostering collaboration across departments. I am enthusiastic about further developing my skills at Hidden Crown by seeking opportunities to learn about other departments and leveraging my expertise in branding to support the company's growth and achievements
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Hidden Crown Hair Extensions
03.2018 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Broadened my skill set by assisting in various departments, including e-commerce and product development.
- Effectively assisted customers with inquiries ranging from basic to complex regarding our products, leveraging my comprehensive knowledge across our entire product line.
- Assumed additional responsibilities, including monitoring inventory levels and tracking out-of-stock items.
- Researched and corrected customer concerns to promote company loyalty.
- Implemented quality control measures to maintain high standard products.
Education
Bachelor of Arts - Communications
University of Arizona
Tucson, AZ05.2017
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Excellent time management skills
- Exceptional interpersonal communication
- Handling Escalations
- Quality Assurance
- Product Knowledge
- Teamwork and Collaboration
Timeline
Customer Service Manager
Hidden Crown Hair Extensions
03.2018 - Current
Bachelor of Arts - Communications
University of Arizona