Dayna Hayes

• Worked with underwriters to fix application problems and resolve issues.
• Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
• Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
• Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
• Increased loan application approvals by efficiently processing and reviewing documents for accuracy and compliance.
• Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
• Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.
• Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decisionmaking.
• Managed a pipeline of mortgage applications, prioritizing tasks to ensure timely closings and meet clients'' needs.
• Assisted clients in understanding complex mortgage terms, facilitating informed decisions about their financing options.
• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
• Developed strong relationships with real estate agents, increasing referral business and expanding client base.
• Assisted customers with completing loan applications and other paperwork.

Same as Homestead Funding

Same as Homestead Funding and Trustco Bank