Dayna Love
Ellsworth,KS
Summary
Experienced director successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. Seven years of progressive leadership experience, with several more in customer service.
Overview
7
7
years of professional experience
Work History
Director of Nutritional Services
OPAA! Food Management
Ellsworth, KS
06.2017 - Current
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Purchased food and cultivated strong vendor relationships.
- I am certified level 1 nutritionists with the SNA
Kitchen Manager
Caseys General Stores Inc
Ellsworth, KS
06.2015 - 05.2017
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
Education
No Degree - Social Psychology
Barton County Community College
Great Bend, KSSkills
- Employee Performance Evaluations
- Building Maintenance
- Monitoring Food Preparation
- Investigating Complaints
- Inventory Management
- Health Code Compliance
- Quality Assurance
- Managing Deliveries
- Documentation and Recordkeeping
- Supply Ordering and Management
- Recruitment and Hiring
- Money Handling
- Training and Onboarding
- Portion Control
- Developing Special Dishes and Recipes
- Team Leadership
Timeline
Director of Nutritional Services
OPAA! Food Management
06.2017 - Current
Kitchen Manager
Caseys General Stores Inc
06.2015 - 05.2017
No Degree - Social Psychology
Barton County Community College