Dayna McCarron
Staten Island,NY
Summary
Results-driven Shift Supervisor with expertise in team supervision, conflict resolution, and employee training. Committed to enhancing customer satisfaction and operational efficiency through effective leadership and inventory control.
Dedicated professional with over 12 years of experience in customer service management and team leadership. Proven track record in conflict resolution and inventory management, driving improved customer satisfaction and operational compliance.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Starbucks
Staten Island, NY
05.2013 - 06.2025
- Supervised daily operations to ensure compliance with quality standards and customer service excellence.
- Trained and mentored team members on product knowledge and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed scheduling strategies to maximize staff efficiency during peak hours.
- Enhanced customer satisfaction through effective conflict resolution and personalized service.
- Ensured adherence to health and safety regulations, fostering a safe work environment for staff and customers.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Port Richmond High School
Staten IslandSkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Staff motivation
- Inventory control and record keeping
- Policy enforcement
- Sales monitoring
- Team supervision
- Customer service management
- Conflict resolution
Timeline
Shift Supervisor
Starbucks
05.2013 - 06.2025
High School Diploma -
Port Richmond High School