Dayna C. Wozencraft
Sanger,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
32
32
years of professional experience
Work History
Office Manger
Gary B Watts, M.D., P.A.
10.1998 - 06.2024
- Managed daily administrative tasks to ensure smooth operations within the medical office environment
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Improved claim processing efficiency by streamlining workflows and implementing best practices.
- Managed approximately 30 incoming calls, emails, and faxes per day from patients, insurance companies, and pharmacies.
- Checked documents for accuracy and correct signing before notarizing.
- Enhanced patient satisfaction by efficiently processing prescription orders and addressing prior-authorization.
Office Manager
Ronald E. Dye, D.D.S.
12.1992 - 05.1997
- Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Submitted approximately 15 prior authorizations for dental services with an excellent approval rating.
Education
High School Diploma -
Sanger High School
Sanger, TX06.1989
Some College (No Degree) - Marketing
Tarleton State University
Stephenville, TXSkills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Claims Specialist
Timeline
Office Manger
Gary B Watts, M.D., P.A.
10.1998 - 06.2024
Office Manager
Ronald E. Dye, D.D.S.
12.1992 - 05.1997
High School Diploma -
Sanger High School
Some College (No Degree) - Marketing
Tarleton State University
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