Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dayon Guinyard

Washington,DC

Summary

Personable and dedicated Customer Service Representative with extensive experience in IT industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Desktop Support Technician

CACI
Pentagon , VA
01.2024 - Current
  • Provided technical support to users regarding hardware, software and network related issues.
  • Installed and configured hardware such as printers, scanners, monitors, keyboards and mice.
  • Troubleshot computer systems to identify and resolve operating system and application problems.
  • Configured user accounts in Active Directory for access to corporate resources.
  • Performed regular maintenance activities such as virus scans, disk de-fragmentation.
  • Diagnosed network connectivity issues by troubleshooting LAN and WAN components including routers, switches and cables.
  • Installed and configured printers and scanners and reset default device passwords to prevent cyber attacks.

Tier 2 Helpdesk Technician Project Lead

22nd Century Technologies
Andrews Air Force Base, MD
08.2022 - 01.2024
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Installed software updates on customer machines while providing technical assistance when necessary.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Provided technical support services to customers via phone or email communication.
  • Lead Technician of Projects in hardware and software.
  • Provided training sessions for junior technicians on proper use of test equipment and techniques for troubleshooting complex systems.
  • Worked closely with engineering teams to develop solutions for difficult problems encountered during testing activities.

Education

Certificate of Achievement -

Hope Connection Technical Institute
Washington DC
11-2021

High School Diploma -

Friendly High School
Fort Washington, MD
02-2008

Skills

  • Technical Support
  • Root Cause Analysis
  • Performance Testing
  • Hardware troubleshooting
  • Training and mentoring
  • Reporting and documentation
  • Analytical Skills
  • Team Collaboration
  • Information Protection
  • Incident Management
  • System Configuration
  • Remote Support
  • Advanced troubleshooting
  • Software Installation

Certification

  • CompTia CASP+ CE 4/2024
  • CompTia Security+ CE 4/2022
  • CompTia A+ 4/2022

Timeline

Desktop Support Technician

CACI
01.2024 - Current

Tier 2 Helpdesk Technician Project Lead

22nd Century Technologies
08.2022 - 01.2024

Certificate of Achievement -

Hope Connection Technical Institute

High School Diploma -

Friendly High School

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Dayon Guinyard