Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Education and Training
Generic

Dayra Gross

McPherson

Summary

Accomplished Production Group Leader at Pfizer, adept in production planning and quality assurance, with a proven track record of enhancing team motivation and personnel management. Excelled in implementing continuous improvements, achieving significant process optimization. Skilled in bilingual communication and SAP, consistently exceeding customer satisfaction through creative problem-solving.

Experienced with customer service, sales techniques, and merchandise knowledge.Able to communication,connect with customers and recommend merchandise. Track record of maintaining organized inventory and supporting team goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Associate

Brown's Shoe Fit
02.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Production Group Leader

Pfizer
08.2012 - 06.2024
  • Ensured adherence to safety protocols and procedures while coordinating production activities.
  • Classified defects from finished orders for record tracking and statistics.
  • Coordinated with other departments to ensure efficient workflow.
  • Resolved conflicts between personnel or departments in order to maintain harmony among team members.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Sorted product components on work tables to maintain maximum organization and productivity.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked effectively in team environments to make the workplace more productive.

Education

High School Diploma -

Mcpherson High School
McPherson, KS
05-2004

Skills

  • Employee training
  • Continuous improvements
  • Quality assurance
  • Team motivation
  • Personnel management
  • Multi-line phone operation
  • Bilingual communication
  • Verbal and written communication
  • SAP experience
  • Process improvement
  • Customer service
  • Order processing

Certification


  • Life Insurance, Primerica - 07/2025

Languages

Spanish
Professional

Timeline

Sales Associate

Brown's Shoe Fit
02.2025 - Current

Production Group Leader

Pfizer
08.2012 - 06.2024

High School Diploma -

Mcpherson High School

Education and Training

other

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