Dayra Torres
Ruskin ,FL
Summary
Dynamic leader with a proven track record at Restoration Hardware, enhancing customer service through effective problem-solving and team training. Excelled in fostering client relationships, reducing complaints by implementing strategic solutions. Skilled in Microsoft Office and adept at coaching, I consistently prioritize high customer service standards and operational excellence.
Overview
2025
2025
years of professional experience
Work History
Customer Service Manager
Restoration Hardware
- Identified root causes of service disruptions by analyzing customer complaints.
- Established performance metrics to assess team efficiency and service quality.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Built strong relationships with key clients to drive repeat business and referrals.
- Developed cohesive unit for enhanced collaboration and service delivery.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Employee Service Representative
Amazon
Customer Service Representative
Restaurant
06.2021 - Current
Education
Tourism And Travel Management
Instituto International De Idiomas Y Turismo
Bachelor Of Hospitality And Tourism Management - Tourism And Hospitality
Instituto International De Idiomas & Turismo
Mexico City 02.2019
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Cash handling
- Adherence to high customer service standards
- Call center management
- Training and coaching
- Call center operations
- Expertise in sales
- Product and service solutions
- Sales promotion
- Shipping, receiving, and warehousing
Languages
English
Native or Bilingual
Español
Native or Bilingual
French
Elementary
Arabic
Elementary
Italian
Elementary
Timeline
Customer Service Representative
Restaurant
06.2021 - Current
Customer Service Manager
Restoration Hardware
Employee Service Representative
Amazon
Tourism And Travel Management
Instituto International De Idiomas Y Turismo
Bachelor Of Hospitality And Tourism Management - Tourism And Hospitality
Instituto International De Idiomas & Turismo