Daysha Thompson
Huntsville,AL
Summary
A dedicated and compassionate Customer Relations and Administrative Professional with extensive experience in healthcare, call center, and remote support environments. Proven ability to build trust, manage complex inquiries, and deliver calm, solutions-focused service in high-volume settings. Known for strong communication, organization, and leadership skills, with a genuine passion for helping others. Seeking a mission-driven role to contribute strengths, support team success, and continue developing as a polished, high-impact professional.
Overview
6
6
years of professional experience
Work History
Dental Assistant
Dr. Dhane & Associates
04.2023 - 01.2025
- Coordinated front-office operations, including managing patient scheduling and communication to ensure a seamless patient experience.
- Assisted dentists during examinations and procedures to support efficient patient care.
- Processed dental X-rays and meticulously maintained confidential patient records in compliance with privacy regulations.
- Educated patients on oral hygiene and post-treatment care, ensuring clarity and understanding.
- Managed inventory tracking and supply ordering to maintain optimal stock levels.
Customer Service Representative (Remote)
Element Fleet
05.2022 - 04.2023
- Provided comprehensive first-level support for web access, fuel cards, vehicle ordering, and insurance inquiries.
- Processed First Notice of Loss (FNOL) accident reports with exceptional empathy and accuracy.
- Managed high-volume inbound calls while consistently maintaining superior quality and achieving first-call resolution.
- Researched complex customer issues and delivered effective, timely solutions.
- Met and exceeded all performance metrics within a fast-paced remote environment.
Team Lead / Customer Service Representative
Walmart
03.2021 - 05.2022
- Led and supported a team of over 8 associates, providing guidance, training, assistance with store operations, and professional growth.
- Delivered friendly and accurate customer service in a high-volume retail environment.
- Managed cash handling and drawer reconciliation with a high degree of accuracy.
- Assisted with staff training, workflow optimization, and daily operational tasks.
Authorization Specialist (Remote)
ClearOne Advantage
05.2019 - 09.2021
- Supported and guided a team of over 5 associates, fostering a collaborative and productive team environment.
- Efficiently handled over 200 daily inbound calls from clients and financial institutions.
- Collected and verified sensitive client and financial data with the utmost discretion and accuracy.
- Reviewed financial documents to determine program eligibility for debt resolution services.
- Provided empathetic and professional support to clients throughout the debt resolution process.
Education
Bachelor of Science - Nutrition and Dietetics
Alabama A&M University
05-2026
Certificate of Completion - Business Development
Penn Foster
03-2022
Skills
- Client & Customer Support
- Front-Office, Records and Files Coordination & Management
- Administrative Operations, Appointment Scheduling & Data Entry
- Inventory Management
- Written & Verbal Communication
- Team Leadership & Staff Training
- Collaborative Problem-Solving
- Proficiency in Microsoft Office Suite
- Call Center Operations
- Research & Information Analysis
- Attention to Detail
Timeline
Dental Assistant
Dr. Dhane & Associates
04.2023 - 01.2025
Customer Service Representative (Remote)
Element Fleet
05.2022 - 04.2023
Team Lead / Customer Service Representative
Walmart
03.2021 - 05.2022
Authorization Specialist (Remote)
ClearOne Advantage
05.2019 - 09.2021
Certificate of Completion - Business Development
Penn Foster
Bachelor of Science - Nutrition and Dietetics
Alabama A&M University