Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Daysha Jones

Garyville

Summary


Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

21
21
years of professional experience

Work History

Financial Advocate 2

OnPath Credit Union
07.2021 - 07.2025
  • Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member’s needs. Assist with staff development and oversee the branch as assigned. Contribute to the growth of the credit union by meeting individual, branch and business line goals through cross sales activities
  • Responsible for accurately processing financial transactions and being an effective source of information for members: in lobby and in drive-thru window
  • Provides friendly, professional, confidential and effective assistance to members and company associates assuring a positive experience and minimizing wait time
  • Help members so they can focus on life first
  • Demonstrate efficiency with all financial transactions for all members, receives funds, posts transactions and pays out funds as requested
  • Verbally confirm intended transactions with members to assure needs are met and minimize redoing
  • Actively promote and cross-sell credit union products and services by recognizing member needs and matching services and products
  • Presents and explains Credit Union products and services to members and assists in meeting their financial needs
  • Keeps members informed of Credit Union services and policies, including types of available accounts, interest rates, payroll options, and other related services
  • Receives and processes change of name, address, and other account maintenance as needed
  • Handles request from members for card disputes, replacement cards, transfers of shares to loan (payments)
  • Ensures members’ request and questions are promptly resolved
  • Balances cash drawer daily to assure accuracy in transactions and notifies manager regarding any outages
  • Appropriately applying policies
  • Research, troubleshoot and resolve member and internal inquiries regarding policies, practices and products
  • Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring
  • Processing loan applications (auto, commercial cards, and personal)
  • Opening new accounts with attention to detail and precision

Behavioral Health Technician

Acadia Healthcare-River Place Behavioral Health
07.2020 - 05.2021
  • Providing care and close supervision of facility patients and documenting behavior
  • Developing positive relationships with patients and co-workers
  • Following facility policies and procedures implementing treatment plans and providing crisis intervention as necessary
  • Actively participant as part of the treatment team, providing continuous patient care, supervision, interaction
  • Act as a role model in using appropriate counseling skills by de-escalating aggression, using active listening skills, using appropriate tone and volume of voice, providing a high frequency and variety of positive reinforcements, maintaining appropriate boundaries, and promoting a positive peer culture

Special Services Associate

Home Depot
08.2016 - 06.2020
  • Daily interaction with customers, to solve any problems they have with online and special orders. Interpret what their problems are and offer them optional solutions to their issue solved in a timely manner. Actively listen to their complaints to see how and if when can solve the issue; if not we get them to someone who can produce a solution for the customer. If the matter is not resolved at the time we continue you to work on the issue and follow up with the customer to offer an update on said matter. Answer phones to issue customers great customer service on the phone as well as if they were in-store. Making sure to handle each customer with friendly, respectable service until the call/interaction is done. Described as very dependable, have a high attention to detail and show great ethics and integrity for the task at hand. Has to have a high degree of self-control and be tolerant to daily stressors that may come about; demonstrate a concern for others by being sensitive to their needs.

Service Desk Associate

Kmart
08.2014 - 08.2016
  • Provide customers with polite, precise service that will have them coming back again and again. Performs daily responsibilities including, but not limited to: assisting customers, register operations, answering the phone, making Ensure that customer returns, exchanges and other inquiries are handled in a quick and accurate manner. Answer multi-line, high volume of calls on daily basics, while making sure that customer service is still number one priority and going above and beyond with helping customers get the help they need. Ensure that cashiers are on task for the day and that they have everything they need in order to perform their duties by providing cash, register supplies, and then assisting them with customer needs also: price checks and extras items. P.A. announcements and completing business service transactions. Ensures customer care and selling are #1 priority. Maintains a clean work area and replenishes required supplies. Cash checks for individuals with payroll, government, or personal. Monitors security alarms on front doors and logs all incidents in the Electronic Article Surveillance (EAS) logbook.

Customer Service Associate

Burlington Coat Factory
03.2012 - 05.2012
  • Major responsibilities included strong customer interactions, helping them spliced any issues that arises, ensure validity of customer returns, exchanges, check authorizations, and voids, drive the delivery of exceptional customer service by insisting on friendliness and creating a heads up mentality on the part of all store associate, improve sales results through greeting and assisting customers on the sales floor; communicating customer requests to management

Lead Cashier/Customer Service Associate

Old Navy
02.2009 - 09.2009
  • Listen to the customer and observe non-verbal cues to anticipate service needs. Demonstrate a sense of urgency and pride while executing tasks and processes. Maintain a clean and safe environment that prevents loss and minimize risk. Engage in genuine conversation while completing cash-wrap transaction processes quickly and accurately. Stock all supplies that cashiers will need throughout shift. Understand and follow all company-defined policies and procedures. Return items for customers in a professional and accurate manner. Communicate effectively to each customer to inquire about needs, and also with team members to help create a productive workplace.

Cashier

Hudson Group
11.2006 - 06.2008
  • Own the ability of working with and interacting with diverse personalities. Must be proficient in the operation of a cash register. Acknowledge and greet customers as they enter the store or approach the cash-wrap. Follow all company policies, cash policies, and special store loss prevention procedure. Able to communicate effectively with customers, fellow employees and store management. Effectively and accurately balance and operate a cash register. Know basic store layout to assist customer questions about the entire store. Must be knowledgeable and familiar with the surrounding businesses/offerings within the facility. Assist other store employees in maintaining security in stores. Store merchandise brought in by distribution center workers. Able to work in a fast pace and multitask. Inform management of any out-of-stock items. Maintain a high degree of interpersonal skills. Assist in maintaining a neat, clean, organized store, which includes dusting, sweeping, straightening of the merchandise on store fixtures and displays.

Cashier

Linens N' Things
12.2005 - 11.2006
  • Provides customers a positive shopping experience. Performs cashier duties accurately while processing all transaction per policy. Maintains 5S standards {Sort, Straighten, Systematic cleanup, Standardize and Sustain} in all areas including receiving. Performs store conditioning tasks and housekeeping (inside and out) tasks as needed. Participates in the freight flow process including truck unloading, stocking, merchandise presentation and recovery. Executes company directives, policies and procedures timely, accurately, and thoroughly. Have to be able to contribute to a customer focused environment while demonstrating excellent service, communicate clearly with customers in the transaction process, be reliable and trustworthy, able to work effectively independently and within a sense of urgency; demonstrates timely and thoroughly execution, and have the ability to handle multiple task where priorities shift with the demands of the business.

Cashier

Hudson Group
10.2004 - 08.2005
  • Own the ability of working with and interacting with diverse personalities. Must be proficient in the operation of a cash register. Acknowledge and greet customers as they enter the store or approach the cash-wrap. Follow all company policies, cash policies, and special store loss prevention procedure. Able to communicate effectively with customers, fellow employees and store management. Effectively and accurately balance and operate a cash register, know basic store layout to assist customer questions about the entire store. Must be knowledgeable and familiar with the surrounding businesses/offerings within the facility. Assist other store employees in maintaining security in stores. Store merchandise brought in by distribution center workers. Able to work in a face pace and multitask. Inform management of any out-of-stock items. Maintain a high degree of interpersonal skills. Assist in maintaining a neat, clean, organized store, which includes dusting, sweeping, straightening of the merchandise on store fixtures and displays.

Education

Bachelor of Arts - Psychology in Psychology

Ashford University
01.2013

High School - undefined

East Saint John High School
01.2005

Skills

  • 10- KEY
  • INTERPTING CUSTUMERS NEEDS
  • WORD
  • EXCEL
  • EMAIL
  • SALES
  • LENDING
  • NEW ACCOUNTS
  • ACTIVE LISTENING
  • CASH REGISTER
  • TELEPHONE
  • DATA ENTRY
  • CUSTOMER INTERACTION

Additional Information

  • SKILLS
  • 55wpm, experience with cash handling, running and operating a cash register, operate all of Windows software versions (including 97 to Windows 8), can operate Word processing software, PowerPoint, Excel, able to perform at a fast pace in a fast pace environment, customer interaction, problem solving, customer satisfaction, active listening, good telephone decorum, multi call handling, 10-key data entry, sales, interpret customer feedback

Timeline

Financial Advocate 2

OnPath Credit Union
07.2021 - 07.2025

Behavioral Health Technician

Acadia Healthcare-River Place Behavioral Health
07.2020 - 05.2021

Special Services Associate

Home Depot
08.2016 - 06.2020

Service Desk Associate

Kmart
08.2014 - 08.2016

Customer Service Associate

Burlington Coat Factory
03.2012 - 05.2012

Lead Cashier/Customer Service Associate

Old Navy
02.2009 - 09.2009

Cashier

Hudson Group
11.2006 - 06.2008

Cashier

Linens N' Things
12.2005 - 11.2006

Cashier

Hudson Group
10.2004 - 08.2005

High School - undefined

East Saint John High School

Bachelor of Arts - Psychology in Psychology

Ashford University

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