Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
Generic
HOLLIE APPLE KRATZBERG

HOLLIE APPLE KRATZBERG

METAIRIE,LA

Summary

Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Brings comprehensive knowledge of Mortgage production writing, planning, and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Mortgage Operations Manager

OnPath Federal Credit Union
10.2021 - 10.2023
  • Conducted regular audits of mortgage files, safeguarding against errors or discrepancies that could lead to financial loss or legal issues.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving complaints effectively.
  • Provided exceptional customer service during all stages of the loan process, from initial inquiry through closing documentation review.
  • Communicated effectively with senior management, providing regular updates on departmental performance and notable achievements.
  • Increased loan application approvals by ensuring compliance with federal regulations and company policies.
  • Participated in recruiting efforts to attract top talent into the mortgage department, contributing to long-term success and growth.
  • Collaborated with cross-functional teams to develop strategies for improving overall efficiency in the mortgage department.
  • Implemented risk management practices, minimizing potential losses due to non-compliant loans.
  • Negotiated favorable terms with third-party vendors, securing cost-effective services for the organization.
  • Oversaw daily operations, prioritizing tasks to ensure timely completion of work objectives.
  • Spearheaded process improvements initiatives, resulting in reduced processing times for loan applications without sacrificing quality or accuracy.

Director of Mortgage

OnPath Federal Credit Union
10.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance to a rapidly growing team
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Teller

Ochsner Clinic Credit Union
09.2012 - 06.2013
  • Balance drawer/vault daily, open new accounts, manage credit cards, verify all insurance is current on all auto loans, sign out loans, manage a very high volume of call requests and transactions

Mortgage Loan Officer

ASI Federal Credit Union
06.2016 - 10.2021
  • Mortgage Loan Officer, Telephone Service Department, Member Service Representative, Teller
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
  • Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
  • Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
  • Organized educational seminars for prospective homebuyers, increasing company visibility in the community.
  • Promoted cross-selling opportunities within the organization by identifying additional financial products that would benefit clients beyond their mortgage needs.
  • Fielded customer complaints and provided solutions.

Teller, Back Up Head Teller, Customer Service Representative, PBX Operator

Omni Bank
04.1995 - 06.1997
  • Balancing a drawer/vault daily, large deposits, ordering/shipping currency, daily reports, opening new accounts, managing a very busy phone system

Commercial Teller, Back up Head Teller, Customer Service Representative

Bank of Louisiana
05.1992 - 04.1995
  • Balance a drawer/vault daily, large deposits, ordering/shipping currency, daily reports, opening new accounts

Education

Xinnix Mortgage Academy
Metairie, LA
05.2018 - 05.2018

HIGH SCHOOL DIPLOMA -

Grace King High School
Metairie, Louisiana
05.1990

Skills

  • Strategic Planning
  • Verbal and written communication
  • Team Management
  • Organizational Development
  • Staff Development
  • Issues Resolution
  • Negotiation
  • Contract and Vendor Management
  • Hiring and Retention
  • Strategies and goals
  • Relationship building

Accomplishments

  • Collaborated with team of 3 in the development of growing our Mortgage Solution Department
  • Achieved Success by introducing Meridian Link for Loan Operating tasks.
  • Supervised team of 20 staff members. (Sales & Support)
  • City Business Money Maker 2021

References

References are available on request.

Certification

  • Certified Credit Union Executive, America's Credit Union (CUNA) 07/24
  • Xinnix Mortgage Academy Certified Loan Originator 09/18


Timeline

Director of Mortgage

OnPath Federal Credit Union
10.2023 - Current

Mortgage Operations Manager

OnPath Federal Credit Union
10.2021 - 10.2023

Xinnix Mortgage Academy
05.2018 - 05.2018

Mortgage Loan Officer

ASI Federal Credit Union
06.2016 - 10.2021

Teller

Ochsner Clinic Credit Union
09.2012 - 06.2013

Teller, Back Up Head Teller, Customer Service Representative, PBX Operator

Omni Bank
04.1995 - 06.1997

Commercial Teller, Back up Head Teller, Customer Service Representative

Bank of Louisiana
05.1992 - 04.1995

HIGH SCHOOL DIPLOMA -

Grace King High School

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