Daysi Castillo
Fort Lauderdale ,FL
Summary
Processing Manager with a solid 12 years of experience in financial operations, specializing in loan processing and account settlement. Proficient in using LDP/GSA & VA Portal, and Encompass, with a proven track record of enhancing loan approval and implementing innovative collection management strategies. Excels in employee coaching, training, and fluent in Spanish, aiming to utilize comprehensive skills to enhance operational accuracy and efficiency.
Overview
13
13
years of professional experience
Work History
Sr. Loan Processor
Lennar Mortgage
07.2024 - Current
- Provided quick turnaround times to maintain fast-past schedule.
- Handled any conditions sent from the underwriting department.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Evaluated approvals against established bank and government lending standards.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Loan Processor
Builders Capital
04.2024 - 06.2024
- Handled any conditions sent from underwriting departments.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Provided quick turnaround times to maintain fast-past schedule.
- Reviewed and validated details of loan applications and closing documentation.
Account Settlement Specialist
Cortland
03.2023 - 03.2024
- Delivered prompt service to prioritize customer needs.
- Managed and posted payments from former residents
- Maintained daily reconciliation with accuracy
- Implemented innovative collection management strategies
Processing Manager
J LM Capital
01.2022 - 02.2023
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Managed high performing loan origination team.
- Boosted team morale and success through effective mentorship.
- Oversaw data integrity in client financial profiles, enhancing accuracy and trust.
Account Manager ll
Civic Financial Services LLC
11.2016 - 10.2021
- Ability to obtain all preliminary and underwriting conditions
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for borrowers
- Encompass savvy
- Managed a pipeline of 40+ loans per month
- Communicate with underwriters, brokers, borrowers to collect necessary documents needed from underwriters for clear to close
- Support account executives to meet monthly deadlines/goals
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
Loan Processor
Performance Financial Inc DBA Pacific Funding
07.2015 - 08.2016
- Client Engagement, supervision and improvement
- Ability to obtain preliminary and underwriting conditions
- FHA, Conventional, Down payment assistance programs
- CalHFA, USDA Loans, and VA programs
Sales Assistant
Centennial Realty
01.2014 - 08.2016
- Contracts, Financials, and operation management
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets
- Build relationships with customers and community to promote long term business growth
- Assisted customers with prompt and polite support in person and via telephone
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals
Assistant Manager/Loan Processor/Sales
MRC Global Financial & Insurance Service
07.2012 - 06.2015
- Evaluate, project and establish financial goals
- Contract negotiations and budgeting
- Developed technical documentation, guidelines, and training for test market programs
- Process improvement, product feasibility and sustainability
- Communicated with customers daily to request information and complete paperwork
- Worked with LO to created application profile in system and review key information at various stages with process
- Monitored key dates to obtain information by deadlines
- Reviewed loan files for completeness, identified missing documentation and generated conditions lists for applicants and or borrowers
Education
High School Diploma -
San Fernando High School
Skills
- Business Relationship Management
- Proactive
- Focused
- Sales Support
- Prioritizing
- Planning
- Employee Training
- Oversight
- Motivation
- Problem Solving
- Fluent Spanish
- OneSite
- Collect
- Encompass
- FHA Connection
- Microsoft Word
- Excel
- Team Leadership
- Time Management
- Clear communication
- Documentation review
- Processing procedures
- Processing documents
- Regulatory compliance
- Credit evaluation
- Verifying information
- Strong attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Sr. Loan Processor
Lennar Mortgage
07.2024 - Current
Loan Processor
Builders Capital
04.2024 - 06.2024
Account Settlement Specialist
Cortland
03.2023 - 03.2024
Processing Manager
J LM Capital
01.2022 - 02.2023
Account Manager ll
Civic Financial Services LLC
11.2016 - 10.2021
Loan Processor
Performance Financial Inc DBA Pacific Funding
07.2015 - 08.2016
Sales Assistant
Centennial Realty
01.2014 - 08.2016
Assistant Manager/Loan Processor/Sales
MRC Global Financial & Insurance Service
07.2012 - 06.2015
High School Diploma -
San Fernando High School
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