Daysi Sanchez
Texan Insurance
The Woodlands,TX
3
Languages
1
Certification
10
years of professional experience
Customer service and operations professional with experience across insurance, retail, recruiting, and warehouse support. Skilled in mentoring new staff, resolving issues, and keeping records accurate in CRM and Excel. Consistently supports smooth workflow, strong client communication, and dependable results.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
6 Years 8 Months- Managed inbound policy inquiries and resolved coverage questions with accurate, timely customer support.
- Explained insurance products, exclusions, and claims procedures using clear, customer-focused communication.
- Processed policy changes, endorsements, and billing updates while maintaining strict data accuracy.
- Coordinated claim intake, documentation, and follow-up with adjusters to support efficient case handling.
- Tracked renewal activity and contacted clients to prevent coverage lapses and service interruptions.
- Mentored new representatives on call handling, policy systems, and service standards.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
JAVA/ Hadoop/ Net. Recruiter
2 Months- Managed full-cycle recruiting for priority roles, aligning candidate sourcing with hiring manager requirements.
- Screened resumes and conducted initial interviews to assess qualifications, experience, and role fit.
- Coordinated interview schedules across departments, ensuring timely communication with candidates and stakeholders.
- Built candidate pipelines through job boards, referrals, and proactive outreach.
- Partnered with hiring managers to refine job descriptions and improve candidate selection criteria.
- Guided candidates through offer, onboarding, and pre-employment steps with clear communication.
- Maintained compliance with federal and state employment laws during the entire recruitment process.
- Monitored recruitment metrics to identify areas for improvement and implement changes accordingly.
Warehouse Assistant
1 Year 3 Months- Coordinated shipping and receiving activities, ensuring accurate order fulfillment and documentation.
- Verified incoming and outgoing shipments against purchase orders, packing slips, and transfer records.
- Maintained inventory accuracy through cycle counts, stock rotation, and timely replenishment.
- Operated material handling equipment to move, stage, and organize warehouse supplies safely.
- Supported warehouse workflow by prioritizing urgent requests and resolving discrepancies quickly.
- Enforced safety and cleanliness standards across storage, staging, and loading areas.
- Mentored new warehouse staff on handling procedures, quality expectations, and daily operations.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Assistant Store Manager
1 Year 10 Months- Supervised daily sales floor operations to maintain service standards and store readiness.
- Coached associates on customer service, sales techniques, and front-end procedures.
- Coordinated merchandising resets and promotional displays to support brand presentation.
- Monitored inventory levels, stock replenishment, and backroom organization for product availability.
- Enforced loss prevention standards and store policies to reduce shrink and errors.
- Trained team members on POS procedures, cash handling, and transaction accuracy.
- Assisted with scheduling, opening, and closing duties to ensure operational consistency.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
High School Diploma
- Extracurricular Activities: CNA- Lonestar College Montgomery
- HOSA-Future Health Professional
Skills
Customer service
Call center experience
Complaint handling
Data management
Telecommunications experience
CRM expertise
Live chat support
Order processing
Issue resolution
Scheduling
Data entry
Satisfaction metrics
Microsoft Excel
Call center management
Professional telephone demeanor
Task prioritization
Documentation management
Administrative support
Data collection
Team collaboration
Critical thinking
De-escalation skills
Building rapport
Relationship building
Customer education
Crisis management
Relationship management
Service quality assurance
Online customer assistance
Dispute resolution
Customer education
Sales support
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Attained the highest number of new credit accounts opened within a one-month timeframe.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- CNA - Certified Nurse Assistant
- CET - EKG Technician
- PT - Phlebotomy Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Customer Service Representative
Texan Insurance
02.2020 - CurrentRead More
JAVA/ Hadoop/ Net. Recruiter
Horkus Solutions
12.2019 - 02.2020Read More
Warehouse Assistant
Cantel Medical
09.2018 - 12.2019Read More
Assistant Store Manager
Palais Royal
11.2016 - 09.2018Read More
Conroe High School
High School Diploma
Read More