DAYSON MELVIN SWEETHEART
Maricopa,AZ
Summary
Strategic regional manager with strong record of guiding multi-location teams toward revenue growth and stronger operational performance.,Experienced in building capable teams, overseeing budgets and KPIs, improving processes, and strengthening customer relationships.,Able to turn business objectives into clear action plans, improve employee engagement, and deliver consistent outcomes across multiple locations.,Skilled at developing leaders, addressing complex issues, and supporting culture of accountability, service, and continuous improvement.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Regional Manager
Thai Chili 2 Go
Chandler, AZ
09.2025 - Current
- Alignment of staffing, service standards, and daily workflows across regional stores supported smooth multi-location operations.
- Store managers received training in scheduling, customer service, food safety, and operational procedures.
- Inventory control and replenishment coordination reduced waste through disciplined stock management.
- Process improvement opportunities emerged from review of sales trends and store performance.
- Health, safety, and brand standards remained consistent across locations through regular compliance checks.
- Service quality and team accountability were maintained while escalated customer and staff issues were resolved.
- Team performance improved through regular coaching, training, and feedback for staff members.
- Customer satisfaction increased through timely resolution of escalated issues and proactive product update communication.
- Leadership readiness strengthened for high-potential employees through individualized career development plans and growth opportunities.
General Manager
Thai Chili 2 Go
Maricopa, AZ
09.2024 - 02.2025
- Directed daily restaurant operations, ensuring efficient service flow and consistent guest experience.
- Managed staff scheduling, coverage, and labor coordination to support peak service periods.
- Trained team members on food safety, sanitation, and preparation standards.
- Monitored inventory levels and ordered supplies to maintain product availability.
- Promoted
Operating Partner
Whataburger
Scottsdale, AZ
09.2014 - 09.2024
- Tracked training completion and evaluated effectiveness to guide follow-up coaching and accountability efforts.
- Strengthened food safety, quality, cleanliness, hospitality, and operational compliance through coaching and field support.
- Directed restaurant sales, labor, food costs, inventory, scheduling, and controllable expenses to meet business and financial goals.
- Held accountability for overall restaurant performance, including sales growth, profitability, employee retention, guest experience, and operational execution.
Assistant Manager
Whataburger
Scottsdale, AZ
08.2014
- Ensuring company standards are met for quality, service and cleanliness
- Regularly quality checks with guests to ensure satisfaction with overall visits
- Purchase supplies from authorized vendors
- Receive and inspect food and supplies for the purpose of verifying quantity and the quality of product received
- Making decisions out of respect for both the business and people
- Creating a great work environment
- Train employees and create performance assessments based off performance
- Following all company standards, policies and procedures
- Always trying to enhance guest experience
- Having a flexible schedule to comply with company needs
Team Leader
Whataburger
05.2013 - 08.2014
- Counting down drawers and creating daily shift deposits
- Supervising other staff on correct company procedures
- Train and mentor new employees as well as work with established employees to improve performance
- Motivate team members to perform at a higher level as well as creating a good work environment
- Resolving customer complaints
- Performed tasks of Team Leader position
Team Member
Whataburger
08.2012 - 05.2013
- Greeted customers at counter and took orders, suggesting menu items and up selling to increase store sales
- Maintained the standard of cleanliness in the work area
- Back up other team members to keep workflow at an efficient level
- Performed tasks of Team Leader position
Education
School Diploma -
Arizona Charter Academy
Surprise, AZ2012
Skills
- Monitored performance indicators to guide results and accountability
- Drove turnaround plans for underperforming locations
- Developed leaders through coaching and feedback
- Strengthened talent acquisition and retention strategies
- Improved customer experience through service standards and team support
- Maintained food safety and health compliance across locations
- Reduced inventory loss and waste through tighter controls
- Optimized scheduling and labor coverage to match demand
- Reinforced operational standards through consistent execution
- Built bench strength through general manager development
- Supported loss prevention practices and shrink control
- Managed vendor and supplier relationships to support operations
- Conducted performance reviews and reinforced accountability expectations
- Improved training and onboarding processes for new team members
- Drove employee engagement through communication and team support
Certification
Serve Safe Certified
Personal Development
DiSC Behavioral Profile Training – Completed a series of workplace communication and behavioral style courses focused on team collaboration and conflict resolution
Timeline
Regional Manager
Thai Chili 2 Go
09.2025 - Current
General Manager
Thai Chili 2 Go
09.2024 - 02.2025
Operating Partner
Whataburger
09.2014 - 09.2024
Assistant Manager
Whataburger
08.2014
Team Leader
Whataburger
05.2013 - 08.2014
Team Member
Whataburger
08.2012 - 05.2013
School Diploma -
Arizona Charter Academy