Daysy Garcia
Austin,TX
Summary
Dynamic Operation Support Technician at The Cheesecake Factory with a proven track record in enhancing operational efficiency and maintaining meticulous records. Skilled in payroll processing and fostering teamwork, I successfully streamlined processes, ensuring accurate data management and improved communication across departments. Committed to delivering exceptional customer support and achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Operation Support Technician
The Cheesecake Factory
06.2022 - Current
- Assisted in the development of performance metrics to track progress towards operational goals and objectives.
- Established effective communication channels to facilitate information sharing among team members and departments.
- Streamlined operations by implementing efficient work processes and organizational solutions.
- Improved data accuracy through meticulous record-keeping and database management.
- Updated employee files with new details such as changes in address or salary levels.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Posted daily receipts and payments in accordance with corporate protocols.
Cashier
The Cheesecake Factory
11.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
To-Go Server
The Cheesecake Factory
11.2021 - Current
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
Baker
The Cheesecake Factory
09.2021 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Host
The Cheesecake Factory
08.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Del Valle High School
Del Valle, TX06.2021
Skills
- Remote support
- Customer support
- Operational efficiency
- System monitoring
- Scheduling
- Analysis and research
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Team leadership
- Payroll processing
- Accounting and bookkeeping
- Invoice processing
- Accounts payable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operation Support Technician
The Cheesecake Factory
06.2022 - Current
Cashier
The Cheesecake Factory
11.2021 - Current
To-Go Server
The Cheesecake Factory
11.2021 - Current
Baker
The Cheesecake Factory
09.2021 - Current
Host
The Cheesecake Factory
08.2021 - Current
Del Valle High School