Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Dayten Pua

Waianae,HI

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Charter Spectrum. Expert in material handling and addressing questions effectively, I excel in operational assistance and personnel oversight, ensuring quality management across various roles. Achieved significant improvements in order fulfillment processes, showcasing a target-oriented approach and consistent demeanor.

Overview

9
9
years of professional experience

Work History

Inbound Call Center Sales Representative

Charter Spectrum
Mililani, HI
02.2021 - 10.2024
  • Handled incoming customer calls, addressing inquiries efficiently
  • Evaluated customer needs and clarified information.
  • Displayed understanding in resolving customer issues
  • Ensured accurate database by maintaining detailed customer accounts.
  • Processed orders, forms and applications accurately and efficiently.
  • Offered support and assistance to customers regarding products, services, billing inquiries, technical difficulties.
  • Identified opportunities to upsell products when appropriate.
  • Provided timely feedback on customer concerns and issues.

Bank Teller II

American Savings Bank
Waianae, HI
11.2018 - 01.2020
  • Accurately handled customer transactions including deposits and withdrawals
  • Safeguarded customer information and transaction details
  • Addressed customer inquiries efficiently, ensuring satisfaction
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Maintained accurate cash drawer balances adhering to established guidelines.
  • Ensured accurate handling of significant amounts while upholding security protocols.

Theater Supervisor

Olino Theaters
Kapolei, HI
06.2016 - 11.2018
  • Maintained high levels of customer satisfaction
  • Oversaw team adherence to organizational guidelines
  • Trained new hires on theater operations and customer service.
  • Kept precise records of box office transactions and concession sales
  • Managed staffing rosters to ensure full support during high traffic instances









Warehouse Worker

Feed Farm LLC
Waianae, HI
12.2015 - 07.2016
  • Ensured adequate product availability per company standards
  • Monitored incoming inventory deliveries
  • Maximized storage efficiency by reorganizing warehouse areas.
  • Efficiently managed unloading activities with various equipment
  • Accurately put together orders requested by customers.
  • Utilized protective materials for item safety
  • Maintained strict adherence to safety protocols during machine operation.

Education

High School Diploma -

Waianae High School
Waianae, HI
05-2015

Skills

  • Target-Oriented
  • Addressing Questions Effectively
  • Consistent Demeanor
  • Quality Management
  • Operational Assistance
  • Order Fulfillment
  • Material Handling
  • Personnel Oversight

Affiliations

  • Father of 3
  • Photography
  • Informational Studying

Timeline

Inbound Call Center Sales Representative

Charter Spectrum
02.2021 - 10.2024

Bank Teller II

American Savings Bank
11.2018 - 01.2020

Theater Supervisor

Olino Theaters
06.2016 - 11.2018

Warehouse Worker

Feed Farm LLC
12.2015 - 07.2016

High School Diploma -

Waianae High School
Dayten Pua