Dayton Kelley
Cookeville,TN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Large Format Sales Representative/Merchandiser
PepsiCo
01.2022 - Current
- Hired as a Large Format Merchandiser, my role is to serves our customers in both a professional and personal relationship for PepsiCo.
- This includes handling both products and customer's concerns on a daily basis.
- I would also fill in for the Sales Representatives for extended periods of time, such as eight weeks straight, in which I would be the lead point of contact, sales, and maintenance for the company.
- Addressed each customers' needs and wants to recommend suitable product options.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Used consultative sales approach to understand and meet customer needs.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
Team Member
LongHorn Steakhouse
03.2018 - 01.2021
- While scholarships covered my tuition and living expenses, I took a part time job at a restaurant that become my primary income during COVID-19.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Team lead positions most shifts.
- Regular travelling across the state and state line's to week/month long stays in other cities to help due to worker shortage.
- This resulted in being accustomed to long travel time, 60-100 hour work weeks, and an adaptable employee to new people.
Student Worker
Matthews-Daniel Building
09.2017 - 05.2020
- Worked to help my department's faculty with lesson plans and academic papers
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Data inputs for spreadsheets and visuals, assistant.
- Analysis and review the work of both student's and faculty.
- Great with/attend to guest speakers' needs prior to/during campus visits.
Education
Bachelor of Science - Political Science
Tennessee Technological University
Cookeville, TN05.2020
Skills
- Computer operation
- Negotiation
- Communication skills
- Project management
- Data analysis skills
- Data entry
- Research
- Presentation Skills
- Merchandising
- Marketing
- Daily Logs
- Active Listening Skills
Additional Information
- Willing to relocate: Anywhere
Timeline
Large Format Sales Representative/Merchandiser
PepsiCo
01.2022 - Current
Team Member
LongHorn Steakhouse
03.2018 - 01.2021
Student Worker
Matthews-Daniel Building
09.2017 - 05.2020
Bachelor of Science - Political Science
Tennessee Technological University