Dayton Wilson
Plano,TX
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Babe's Chicken Dinner House through exceptional service and strong work ethic. Skilled in high-volume dining and guest engagement, adept at quality control and memory retention. Expertise in fostering collaborative environments and streamlining service operations, significantly boosting efficiency and guest rapport. Motivated server and caterer with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Babe's Chicken Dinner House
05.2013 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Demonstrated dedication and loyalty during my 11-year tenure, building enduring relationships with guests and colleagues.
- Took on leadership roles, guiding newer team members and ensuring smooth operations during busy shifts. Was relied upon as a trainer for new team members.
- Delivered and catered hundreds of weddings, business events, parties, etc. to locations all over DFW.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Barback
Whiskey Cake Kitchen & Bar
09.2019 - 04.2020
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
Education
Associate of Arts -
Collin County Community College District
Plano, TX05.2018
Skills
- Exceptional customer service
- Strong Work Ethic
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- High-volume dining
- Service prioritization
- Quality Control
Certification
- AZ-900 Microsoft Certified: Azure Fundamentals
Timeline
Barback
Whiskey Cake Kitchen & Bar
09.2019 - 04.2020
Server
Babe's Chicken Dinner House
05.2013 - Current
Associate of Arts -
Collin County Community College District
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