Dayven Souza-Yim
Kapaa
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
Work History
Manager
Leong’s Market and Grill
12.2023 - 04.2025
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Concierge Agent
The Cliffs at Princeville
12.2022 - 07.2023
- Greeted guests upon arrival and offered directions to key amenities.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Facilitated and coordinated transportation services for guests.
- Scheduled and confirmed restaurant reservations for guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Provided accurate information regarding local attractions, restaurants and activities.
Front Desk Agent
The Cliffs at Princeville
04.2021 - 12.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed and maintained positive relationships with guests for satisfaction.
Education
High School Diploma -
Kapa’a High School
Kapaa, HI05-2019
Skills
- Inventory management
- Recruiting and interviewing
- Time management
- Customer service
- Verbal and written communication
- Cash handling
- Problem-solving skills
- Transaction processing
Timeline
Manager
Leong’s Market and Grill
12.2023 - 04.2025
Concierge Agent
The Cliffs at Princeville
12.2022 - 07.2023
Front Desk Agent
The Cliffs at Princeville
04.2021 - 12.2022
High School Diploma -
Kapa’a High School
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