Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dayvis Norment

Rancho Cucamonga,CA

Summary

Dedicated professional with strong customer service and active listening skills. Experienced in coordinating communication to enhance client satisfaction and streamline operations.

Compassionate dental assistant with proven expertise in patient care and data entry. Known for delivering exceptional support during procedures and maintaining accurate records to improve patient outcomes and satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dispatcher

Debt Collector
Upland, CA
09.2022 - 04.2023
  • Coordinated communication between debt collectors and clients for efficient resolution of outstanding accounts.
  • Managed scheduling of collection calls to optimize agent productivity and improve response rates.
  • Monitored call logs and case updates to ensure compliance with company policies and regulatory requirements.
  • Assisted in tracking payment arrangements and follow-ups to enhance client satisfaction and retention.

Dental Assistant

Victor Valley Kids
Seventh St Victorville,ca
01.2018 - 03.2020
  • Assisted in patient care and comfort during dental procedures.
  • Prepared treatment rooms by sterilizing instruments and organizing materials.
  • Educated patients on oral hygiene practices and post-treatment care.
  • Managed patient records using digital filing systems for improved accuracy.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.

Education

High School Diploma -

Pasadena High School
Pasadena, CA
09.2014

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening

Certification

  • Dental Assistant, North-West College - 07-03-2019

Timeline

Dispatcher

Debt Collector
09.2022 - 04.2023

Dental Assistant

Victor Valley Kids
01.2018 - 03.2020

High School Diploma -

Pasadena High School