Dayvon Williams
Fort Worth,TX
Summary
Dedicated professional with a commitment to delivering exceptional customer service. Proven ability to adapt to changing needs while effectively managing multiple tasks, including customer inquiries, patient registration, and data management. Recognized for a positive attitude and strong communication skills that enhance client interactions and team dynamics. Ensures consistent satisfaction and support for both customers and colleagues.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Solis Mammography
Fort Worth, TX
02.2026 - Current
- Facilitated patient registration and appointment scheduling.
- Insurance verification processes to ensure patient eligibility and reduce claim denials.
- Managed electronic medical records systems to maintain accurate patient information.
- Trained new staff on patient access procedures, contributing to team performance and service quality.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Front of House Supervisor
TopGolf
Fort Worth, TX
07.2023 - Current
- Supervised front of house operations, ensuring guest service and satisfaction.
- Mentored staff on hospitality standards.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences.
- Led pre-shift meetings for Front of House staff members, reviewing daily specials, and upcoming events
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
Department Manager
Fuel City
Fort Worth, TX
12.2019 - 06.2023
- Oversaw payroll functions for multiple job codes and departments.
- Collaborated with department heads planning initiatives that aligned with company goals.
- Developed and implemented strategies to increase sales and profitability.
- Oversaw inventory control, accounting, and supply reports.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maximized performance by monitoring daily activities and mentoring team members.
- Mentored junior team members for career advancement.
- Facilitated onboarding sessions and on-the-job training for new hires.
- Led performance evaluations, fostering professional development through constructive feedback sessions.
Skills
- HR policies
- Appointment scheduling
- Customer service excellence
- Cash management
- Customer service
- HR policies and procedures
- Team management
- Multitasking and organization
- Punctual and reliable
- Store operations
- Insurance processing
Timeline
Patient Access Representative
Solis Mammography
02.2026 - Current
Front of House Supervisor
TopGolf
07.2023 - Current
Department Manager
Fuel City
12.2019 - 06.2023