Raelynn Downing
Indianapolis,Indiana
Summary
Proven leader and dedicated professional with experience at Community Health Network and the US Army Reserve, excelling in HIPAA Compliance and Adaptive Leadership. Demonstrated success in fostering teamwork, ensuring patient privacy, and enhancing operational efficiency. Skilled in customer service and problem-solving, consistently contributing to positive outcomes and workplace harmony. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 6 years of relevant work experience to your team.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Community Health Network
12.2020 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Sergeant (enlisted Soldier)
US Army Reserve
03.2018 - Current
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
- Assisted superiors with strategic planning initiatives, providing valuable input based on experience in previous deployments.
- Secured and protected military property, assets, and personnel.
- Improved team morale by consistently providing clear communication and implementing positive reinforcement strategies.
- Served as an effective liaison between leadership and subordinates, resolving issues promptly and promoting a positive work environment.
- Utilized advanced technical skills to maintain and troubleshoot essential communication equipment, ensuring a reliable network for command operations.
- Successfully completed multiple deployments in various regions worldwide, adapting to diverse environments and cultures while maintaining peak performance levels.
Transportation
Community Health Network
01.2019 - 11.2020
- Consistently maintained high standards of cleanliness within designated work areas, aiding in overall hospital sanitation efforts.
- Maintained accurate documentation of patient transports, ensuring compliance with hospital policies and procedures.
- Supported a positive and welcoming atmosphere for patients, families, and hospital staff by exhibiting exceptional professionalism and courteous behavior at all times.
- Participated in ongoing training and workshops to stay current on best practices in patient transport and safety measures.
- Coordinated transportation services for appointments, errands, and social engagements as necessary.
Education
High School Diploma -
Irvington Preparatory Academy
Indianapolis, IN06.2018
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Verbal Communication
- Adaptive Leadership Style
- HR policies and procedures
- Diversity and Inclusion
- Training and mentoring
Timeline
Patient Access Representative
Community Health Network
12.2020 - Current
Transportation
Community Health Network
01.2019 - 11.2020
Sergeant (enlisted Soldier)
US Army Reserve
03.2018 - Current
High School Diploma -
Irvington Preparatory Academy
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