Dayzjalee Fox Fraichard
Springfield,MA
Overview
6
6
years of professional experience
Work History
Receptionist
Bearmountain
05.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Personal Care Assistant
Stavros Independent Living
06.2019 - 04.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with daily living activities, running errands, and household chores.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
Waitress
Bubs BBQ
05.2024 - 10.2024
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Certified Nursing Assistant
Holyoke Community College
Holyoke, MA08.2025
West Springfield High School
West Springfield, MA06.2018
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written
- Appointment scheduling
- Administrative support
- Office equipment operations
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Compassionate communication
- Emotional support
- Patient advocacy
- Direct patient care
Timeline
Receptionist
Bearmountain
05.2025 - Current
Waitress
Bubs BBQ
05.2024 - 10.2024
Personal Care Assistant
Stavros Independent Living
06.2019 - 04.2025
Certified Nursing Assistant
Holyoke Community College
West Springfield High School