Dazia Jones
Richmond,VA
Summary
Customer Service Representative with proven expertise in optimizing client interactions and operational efficiency. Coordinated service workflows and addressed inquiries, fostering customer loyalty and satisfaction. Managed team dynamics for prompt service delivery while handling high volumes of inbound calls. Proficient in CRM systems with strong active listening and multitasking skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Midas Automotive
Richmond, VA
09.2025 - Current
- Assisted customers with automotive service inquiries and scheduling appointments.
- Explained vehicle maintenance services and promoted additional recommendations.
- Collaborated with technicians to ensure timely service completion for clients.
- Processed payments and maintained accurate transaction records for services rendered.
- Maintained a clean and organized customer service area to enhance client experience.
Service Advisor
Virginia Tire & Auto
Chesterfield, Virginia
12.2024 - 05.2025
- Scheduled appointments and managed service workflows efficiently.
- Communicated service recommendations based on vehicle inspections.
- Coordinated with technicians to ensure timely service delivery.
- Assisted customers with service inquiries and vehicle maintenance needs.
Store Manager
Strickland Brother's 10 Minute Oil Change
Chester, VA
10.2021 - 09.2023
- Managed daily operations of quick service oil change facility.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Supervised and trained staff on service procedures and safety protocols.
- Recruited, trained and supervised new employees.
- Ensured compliance with health and safety regulations at the service center.
Assistant Manager
Hibbett Sports
Richmond, VA
03.2021 - 09.2023
- Ensured compliance with company policies and maintained high store standards.
- Supervised daily operations, including shift scheduling and duty assignments, to optimize team performance.
- Resolved customer service inquiries and complaints promptly to enhance customer satisfaction.
- Ensured compliance with company policies and maintained store standards.
Pest Control Specialist
Greenshield Pest Control
Ashland, VA
07.2020 - 11.2021
- Conducted thorough inspections to identify pest infestations and recommend treatments.
- Inspected homes for pest issues, treated properties based on specific bug problems, and ensured appropriate treatments were applied.
- Assessed customer properties to determine optimal treatment locations and times.
- Applied various pest control methods to eliminate unwanted pests effectively.
- Maintained accurate records of service visits and treatment applications for compliance.
Store Manager
UpStream
Richmond, VA
10.2020 - 01.2021
- Oversaw everyday operations and coordinated employee activities.
- Led everyday operations and oversaw employee activities.
- Performed tasks such as counting money, cleaning the sales floor, and preparing for the next day.
- Supervised a team of 4 employees to ensure smooth operations.
- Managed daily operations, performed administrative duties, scheduled staff, and drove sales.
Check-in Agent
General RV Center
Ashland, VA
02.2020 - 07.2020
- Inspected roadside vehicles for water or general damage to ensure units met sale standards and documented any incidents during transportation.
- Facilitated check-in processes for RV rentals and services, ensuring a smooth customer experience.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Addressed customer inquiries and concerns promptly to enhance satisfaction and foster positive relationships.
Education
Bachelor's - Health And Physical Fitness
Virginia State University
Richmond, VA12-2024
High School Diploma - General Studies
Varina High School
Richmond06-2016
Skills
- Management
- Customer support
- Product knowledge
- Point of sale transactions
- Sales support
- Communication skills
- Customer engagement
- Conflict resolution
- Childcare experience
- Problem-solving
- Technical communication
Assessments
Management & leadership skills: Impact & influence, Proficient, 01/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
Midas Automotive
09.2025 - Current
Service Advisor
Virginia Tire & Auto
12.2024 - 05.2025
Store Manager
Strickland Brother's 10 Minute Oil Change
10.2021 - 09.2023
Assistant Manager
Hibbett Sports
03.2021 - 09.2023
Store Manager
UpStream
10.2020 - 01.2021
Pest Control Specialist
Greenshield Pest Control
07.2020 - 11.2021
Check-in Agent
General RV Center
02.2020 - 07.2020
Bachelor's - Health And Physical Fitness
Virginia State University
High School Diploma - General Studies
Varina High School