Dazjah Otis-Smith
Las Vegas,NV
Summary
Implementation Consultant with 4+ years of experience delivering SaaS and ERP solutions with a strong focus on billing, financial operations, and customer onboarding. Proven track record leading post-sales implementations, managing data migrations, and aligning systems to complex revenue and operational workflows. Experienced in supporting enterprise clients across hospitality and high-volume transaction environments.
Overview
8
8
years of professional experience
Work History
Implementation Consultant
Oracle Corporation
06.2022 - Current
- Lead end-to-end post-sales implementation projects for enterprise SaaS solutions across multi-property hospitality and casino clients.
- Act as primary client-facing consultant, ensuring successful go-lives, stakeholder alignment, and long-term system success.
- Drove customer adoption through tailored training, documentation, and ongoing optimization support.
- Managed full data migration lifecycle, mapping, validating, and transitioning from legacy systems while minimizing disruption.
- Facilitated User Acceptance Testing (UAT), identified system gaps, and coordinated resolutions with technical and business stakeholders to ensure alignment.
- Configure cloud-based systems to align with complex operational, financial, and reporting workflows.
- Supported configuration of billing, payments, and financial workflows within cloud-based systems, ensuring alignment with client revenue operations.
- Partnered with finance and operations teams to validate reporting accuracy, ledger alignment, and transaction workflows.
- Led discussions with stakeholders on system behavior impacting invoicing, deposits, and financial reconciliation processes.
Lead Billing Specialist
Resorts World Las Vegas
05.2021 - 06.2022
- Managed high-volume billing operations supporting enterprise hospitality systems, ensuring accurate invoicing and revenue tracking.
- Investigated and resolved complex billing discrepancies, improving financial reporting accuracy and reconciliation timelines.
- Partnered with finance and operations teams to ensure data integrity across billing and reporting systems.
Accounts Receivable Clerk
Tropicana Casino & Resort
10.2019 - 03.2020
- Coordinated AR processes, focusing on invoicing, reconciliation, and collections.
- Processed customer invoices and maintained accurate accounts receivable records.
- Coordinated with internal departments to resolve billing discrepancies efficiently.
- Reconciled daily cash receipts with accounts to ensure financial accuracy.
Night Auditor / AR Supervisor
Hampton Inn by Hilton
09.2018 - 10.2019
- Executed nightly audits and reconciled financial data to ensure accurate operational reports.
- Established strong foundation in hospitality systems and financial workflows, enhancing reporting accuracy.
- Prepared daily financial reports and reconciled cash drawers after shifts.
Education
BA - Data Analytics
Arizona State University
03-2026
AA - Accounting
Creighton University
01-2020
Skills
- Billing & Invoicing Systems
- Revenue Operations (RevOps)
- Financial Reporting
- Subscription / Transactional Workflows
- Data Reconciliation
- SaaS Implementation
- Post-Sales Delivery
- Customer Onboarding
- Data Migration
- Business Process Mapping
- UAT
- Testing
- System Configuration
- ERP
- Oracle Cloud
- PMS Systems
- Reporting
- Documentation
- Analytics
- Cross-Functional Project Leadership
- Stakeholder Enablement
Timeline
Implementation Consultant
Oracle Corporation
06.2022 - Current
Lead Billing Specialist
Resorts World Las Vegas
05.2021 - 06.2022
Accounts Receivable Clerk
Tropicana Casino & Resort
10.2019 - 03.2020
Night Auditor / AR Supervisor
Hampton Inn by Hilton
09.2018 - 10.2019
BA - Data Analytics
Arizona State University
AA - Accounting
Creighton University