Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Brandi Wilson

Price,Utah

Summary

Seeking an opportunity to grow with a reputable organization. Looking to add value to a team that can utilize my experience providing excellent service to others.

I have worked within the Medical field for 20+ years in one way or another, I have worked directly with insurance companies regarding claims, authorizations, payment, denials. Patient accounts, customer service, worked directly with doctors offices and staff to train on software. Handled inbound/outbound calls.

Overview

23
23
years of professional experience

Work History

Implementation Consultant

AdvancedMD
06.2022 - Current
  • Offered client training services via online/teams Meeting interaction to streamline onboarding process for newly implemented systems. Managed over 11 client implementations a month.
  • Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
  • Collaborated with internal departments to confirm timely and accurate delivery and implementation of Client training on our Software.

Member Service Specialist

Health Equity
10.2018 - 05.2022
  • Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Responded to customer calls and emails to answer questions about products and services.
  • Delivered functionality assistance via phone and online service platforms.

Patient Service Specialist

Granger Medical Clinic
08.2008 - 08.2010
  • Responsible for patient billing, submitting claims to the carrier, and answering questions regarding bills and insurance.
  • Worked directly with insurance carriers handling claims.
  • Processed patient information and data entry.
  • Gained extensive knowledge of HIPAA compliance. Handled Inbound/outbound phone calls.
  • Provided proactive solutions and payment plans to patients with outstanding balances.

Customer Service Specialist

Myriad Genetics
06.2006 - 09.2007
  • Worked directly with doctors and patients regarding genetic testing for cancer.
  • Handled billing arrangements for patients seeking testing.
  • Responsible for communicating with the lab regarding patient samples.
  • served as the go-between for the doctors, patients and lab technicians.
  • Maintained all HIPAA standards at all times.

Team Leader

Med USA
05.2000 - 06.2006
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements. Followed all HIPAA standards to ensure compliance.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Processed billing information for doctors offices. Insurance and personal payment entry.
  • Handled patient calls with professionalism, care and privacy.

Education

Hunter High School
West Valley City, UT
05.2002

Skills

  • Customer Service
  • Maintaining Professionalism while working remotely
  • Billing
  • Data Entry
  • Project Management
  • Team work
  • HIPAA Compliance
  • Extensive Carrier/Insurance Knowledge
  • Organizational
  • Phone skills and etiquette

Timeline

Implementation Consultant

AdvancedMD
06.2022 - Current

Member Service Specialist

Health Equity
10.2018 - 05.2022

Patient Service Specialist

Granger Medical Clinic
08.2008 - 08.2010

Customer Service Specialist

Myriad Genetics
06.2006 - 09.2007

Team Leader

Med USA
05.2000 - 06.2006

Hunter High School

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Brandi Wilson