Dazzatie Diaz
Las Cruces ,NM
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
2
2
years of professional experience
Work History
Receptionist
Pecos Valley Counseling
Las Cruces, NM
05.2024 - 04.2025
- Managed front desk operations and ensured a welcoming environment for clients.
- Scheduled appointments and coordinated calendars for multiple counselors efficiently.
- Handled client inquiries and provided information about services offered.
- Maintained accurate records of client interactions and appointment schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
Customer Service Representative
Walmart
1550 S Valley
09.2023 - 02.2024
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems.
- Assisted in inventory management, maintaining stock levels for optimal sales support.
- Monitored store environment for cleanliness and safety, ensuring compliance with standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Handled escalated issues with professionalism, fostering positive resolutions and customer relationships.
Skills
- Customer service
- Telephone skills
- Time management
- Organization skills
- Scheduling
- Adaptability
- Documentation and reporting
- Service-oriented mindset
- Verbal and written communication
- Multitasking and prioritization
Timeline
Receptionist
Pecos Valley Counseling
05.2024 - 04.2025
Customer Service Representative
Walmart
09.2023 - 02.2024