Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

VICTOR CARDONA DIAZ

Lompoc,CA

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to maximize customer satisfaction. Knowledge of slot operations such as game moves optioning and verifying slots and slot files.

Overview

15
15
years of professional experience

Work History

Table games dealer

Chumash Casino Resort
12.2018 - Current
  • Dealing cards, Blackjack and poker games.

Lead Slot Technician / Customer Service

Chumash Casino Resort
05.2013 - 12.2018
  • Supervisor to slot techs on shift
  • Repair slot machines for customer use
  • Assist customers with their games, directions and general maintenance.

Tire Technician

Big Brand Tires
04.2009 - 05.2013
  • Specialized in customer service and check out
  • Changed tires, oil changes and alignments.

Car Detailer

Stowasser/Pontiac/GMC
01.2009 - 04.2009
  • Customer Service in the detailing department
  • Clean inside and out, full detailing service on new vehicles.

Education

GED -

Santa Maria High School
Santa Maria, CA
2008

Skills

  • Strong organizational skills
  • Coachable
  • Bilingual
  • Active listening skills
  • High customer service standards
  • Strong problem solving ability
  • Oral communication
  • 5 years tech experience in troubleshooting and repairs on slot machines
  • Experience with slot files and optioning games

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Table games dealer

Chumash Casino Resort
12.2018 - Current

Lead Slot Technician / Customer Service

Chumash Casino Resort
05.2013 - 12.2018

Tire Technician

Big Brand Tires
04.2009 - 05.2013

Car Detailer

Stowasser/Pontiac/GMC
01.2009 - 04.2009

GED -

Santa Maria High School

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VICTOR CARDONA DIAZ