D'carlo Guillen
New Orleans,LA
Summary
Hardworking with experience in customer service. Well-trained in time management with proven multitasking abilities. Consistently a top performer in current role and received several levels of acknowledgement recognizing work ethic and dedication. Committed to maintaining professional relationships and making a significant contribution to the continued success of business.
Overview
7
7
years of professional experience
Work History
Delivery Associate
Amazon
New Orleans, LA
09.2022 - Current
- Loads delivery truck with company products according to the daily route plan.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Maintained accurate logbook of deliveries and pick-ups.
- Safely operate a commercial sprinter van
- maintain positive Customer Experience
- Delivered packages safely and timely to designated addresses within assigned territory.
- Provided assistance loading, unloading product from truck as needed upon delivery, pickup from customer's location.
Guest Advocate
Target
New Orleans, LA
05.2021 - 08.2022
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Provided product knowledge to customers on the features and benefits of products.
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy
- Blend problem solving and decision making to positively impacts the guest experience
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Monitored sales floor activity to identify potential theft or fraud issues.
Retail Sales Associate
Footaction
New Orleans, LA
10.2017 - 07.2021
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
High School Diploma -
Frederick Douglas High School
New Orleans, LA05-2020
Skills
- Customer Service
- Critical Thinking
- Multitasking abilities
- punctual
- Quick learner
- Organization and time management
- Computer proficiency
- Verbal and written communication
Affiliations
- I am an alumni with Rooted ones, which is an action based mentoring program. The program focuses on helping young men grow and instilling our core values, which are Responsible, Respectable, and Resilient.
- I love reading, working out, cooking, and basketball.
Timeline
Delivery Associate
Amazon
09.2022 - Current
Guest Advocate
Target
05.2021 - 08.2022
Retail Sales Associate
Footaction
10.2017 - 07.2021
High School Diploma -
Frederick Douglas High School