Summary

Overview

Work History

Education

Skills

Languages

Timeline

Juana Amezquita

Lantana,FL

Summary

Dynamic and bilingual professional with a proven track record at Rayus Radiology, adept in patient safety and employing effective teaching strategies. Excelled in supervising and motivating teams for optimal performance, enhancing customer satisfaction, and resolving disputes. Demonstrated excellence in problem-solving and multitasking, ensuring high-quality service delivery and fostering trust through exceptional communication.

Overview

years of professional experience

Work History

Lead Tech Asst. / IV Preceptor.

Rayus Radiology

Boynton Beach, FL

04.2018 - Current

Managed and motivated employees to be productive and engaged in work.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cross-trained existing employees to maximize team agility and performance.
Oversaw work of MRI/CT technologists and Tech Assistant to educate on proper procedures and how to prioritize care tasks.
Incorporated diverse teaching methods to accommodate various learning styles, ensuring all students had equal opportunities for success.
Provided MRI/CT technologists and Tech Assists assistance on how to start IV's with different type of needles.
Assessed student performance regularly, adjusting teaching strategies as needed to ensure academic progress.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Obtained client medical history, medication information, symptoms, and allergies.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Self-motivated, with a strong sense of personal responsibility.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.

Esthetician

Moda Salon

Boca Raton, FL

06.2016 - 02.2018

Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.

Customer Service Representative

Arrigo Dodge Chrysler Jeep RAM West Palm Beach

West Palm Beach, FL

01.2015 - 05.2016

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Answered customer questions about sizing, accessories, and merchandise care.
Educated clients on current promotional offerings and products using persuasive selling tactics.

Service Manager

Capital One Bank N.A

Queens, NY

04.2002 - 12.2013

Resolved customer complaints in professional and timely manner.
Met with customers to discuss service needs and offer available solutions.
Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Hired, trained and supervised team of service staff members to meet business goals.
Analyzed service reports to identify areas of improvement.
Coordinated with other departments to maintain streamlined and productive workflow.
Increased overall revenue by upselling additional services and products during routine maintenance visits.
Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.

Education

IV Therapy Certification/Phlebotomy Certification -

Northwest Phlebotomy School

Miami, FL

03.2017

Cosmetology -

Florida Career College