DIANNE CLACITO
Chicago,IL
Summary
Directed dock yard and floor operations, ensuring efficient execution in high-volume delivery station.
Overview
11
11
years of professional experience
Work History
Shift Assistant
Amazon (DXH6)
Downers Grove, IL
10.2024 - Current
- Lead operations across dock, yard, and floor for 95–120 headcount
- Manage 60K–75K package volume per shift
- Maintain 95%+ CPT performance through dock and flow optimization
- Execute labor planning and improve staffing efficiency
- Monitor metrics and resolve bottlenecks to maintain flow
- Enforce safety and compliance standards
Learning Ambassador
Amazon (DXH6)
05.2021 - Current
- Trained 50+ associates and improved onboarding efficiency
- Provided coaching and maintained process standards
Interim Process Assistant
Amazon (DXH6)
11.2023 - 01.2024
- Supervised shift execution and improved workflow efficiency
- Supported leadership in meeting performance goals
Outbound Customer Service Representative
DialAmerica
Oakbrook, IL
08.2019 - 02.2020
- Managed high-volume customer interactions and resolved issues
Department Manager
Walmart
Naperville, IL
04.2015 - 07.2019
- Led team operations and improved performance through coaching
Education
Bachelor of Science - Nursing
College of San Lorenzo Ruiz de Manila
Skills
- Directed operational strategies to enhance efficiency and drive organizational success
- Directed team operations to enhance productivity and collaboration
- Assisted in organizing labor schedules to meet project demands Supported team members in understanding their roles and responsibilities Contributed to maintaining efficient workflow and productivity
- Spearheaded initiatives to enhance operational efficiency and streamline processes
- Analyzed performance metrics, including cost per transaction rate and defects per million opportunities
- Assisted in managing dock and yard operations to maintain efficient workflow Supported team members in coordinating shipments and inventory management Contributed to safety protocols to ensure compliance with regulations
- Supported compliance initiatives by assisting in the development of safety protocols Aided teams in maintaining adherence to regulatory standards Contributed to safety audits to identify areas for improvement
- Executed problem-solving strategies to identify and resolve operational challenges
- Assisted in organizing training sessions for staff development Supported team members in acquiring new skills through workshops Facilitated onboarding processes for new employees
- Supported workplace safety initiatives by conducting regular inspections and identifying potential hazards Assisted in the development of safety training programs for new employees Collaborated with team members to promote a culture of safety awareness
- Facilitated staff training and development initiatives to enhance team performance
- Executed problem-solving strategies to identify and resolve operational challenges
- Executed multiple tasks simultaneously to enhance operational efficiency
- Executed strategic decision-making processes to enhance operational efficiency
- Enhanced operational efficiency through strategic process optimization
- Assisted in implementing safety protocols to maintain a secure work environment Supported teams in identifying potential hazards and recommending preventive measures Aided in conducting safety training sessions for staff members
- Facilitated effective delegation of tasks to enhance team productivity
- Customer service focus
- Workplace safety
- Staff training and development
- Employee motivation
LANGUAGES
English
Filipino
AMAZON LEADERSHIP IMPACT
- Ownership: Lead operations supporting 60K–75K packages per shift across multiple workstreams
- Deliver Results: Maintain high CPT adherence (95%+ on-time dispatch)
- Bias for Action: Make real-time decisions during volume surges and staffing gaps
- Dive Deep: Use data to improve workflow productivity and labor utilization
- Earn Trust: Support associates, PAs, and leadership in daily execution
Timeline
Shift Assistant
Amazon (DXH6)
10.2024 - Current
Interim Process Assistant
Amazon (DXH6)
11.2023 - 01.2024
Learning Ambassador
Amazon (DXH6)
05.2021 - Current
Outbound Customer Service Representative
DialAmerica
08.2019 - 02.2020
Department Manager
Walmart
04.2015 - 07.2019
Bachelor of Science - Nursing
College of San Lorenzo Ruiz de Manila