Tanya Santos
Somerville,MA
Summary
Dynamic Store Manager with extensive experience at Walgreens, driving sales growth and enhancing customer experiences. Proven expertise in KPI analysis and inventory control, coupled with strong leadership in team development and performance management. Bilingual in English and Portuguese, committed to fostering a collaborative and compliant work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Walgreens
Somerville, Massachusetts
09.2022 - Current
- Lead daily store and pharmacy operations to drive sales, profitability, and a distinctive customer and patient experience.
- Coach and develop team members to deliver Walgreens customer service standards; resolve escalated customer concerns.
- Oversee scheduling, opening/closing procedures, task delegation, and labor planning.
- Manage cash controls and bookkeeping including register counts, deposits, safe audits, armored car pickups, and change orders.
- Analyze KPIs, financial results, and asset protection data; implement action plans to increase sales and reduce shrink.
- Direct inventory management including ordering, receiving, stocking, markdowns, recalls, and seasonal transitions.
- Execute planograms, resets, revisions, and promotional merchandising in alignment with district direction.
- Recruit, hire, train, coach, and discipline team members; manage performance, compensation, and career development.
- Ensure compliance with company policies, safety standards, and all applicable laws and regulations.
- Partner with Pharmacy Manager to support pharmacy performance and staffing during peak periods.
Receiving Supervisor
Total Wine & More
Everett, MA
06.2022 - 03.2023
- Verified incoming shipments against vendor invoices and resolved discrepancies.
- Issued credits and managed product flow in and out of the store.
- Maintained warehouse organization and ensured merchandise met selling standards.
- Coordinated with vendors and team members during receiving and stocking.
Merchandiser Supervisor
Total Wine & More
Everett, MA
11.2021 - 03.2023
- Supervised daily merchandising tasks and assigned team priorities.
- Worked weekly truck deliveries and additional shipments.
- Responded to manager calls, performed ID checks, and supported cashier operations.
- Trained new hires on merchandising and store procedures.
Bookkeeper / Sales Advisor
Best Buy
Everett, MA
01.2021 - 10.2022
- Balanced tills and prepared, verified, and processed deposits.
- Trained and supported new associates.
- Assisted customers during curbside and instore operations.
Seasonal Hiring Manager
Best Buy
Everett, MA
10.2020 - 01.2021
- Reviewed employment applications and finalized hiring documentation.
- Coordinated interviews via phone and email with store leadership.
- Supported high-volume seasonal hiring needs.
Evening Manager
Star Market
Brighton, MA
09.2013 - 11.2019
- Managed evening operations for a high-volume grocery store, ensuring smooth workflow, customer satisfaction, and operational efficiency.
- Supervised, scheduled, and coached team members to meet productivity, service, and safety standards.
- Oversaw cash handling, store closing procedures, and adherence to company policies.
- Supported inventory control, merchandising standards, and replenishment to maintain in-stock conditions.
- Addressed customer concerns, resolved issues, and ensured a positive shopping experience.
- Enforced compliance with food safety, labor, and company regulations while maintaining store cleanliness and organization.
Education
Bachelor of Arts - Criminal Justice and Human Services
University of Massachusetts Boston
Boston, MA12.2020
Skills
- Time management
- Sales growth and profitability
- Customer experience and support
- KPI analysis and performance
- Inventory management and shrink reduction
- Merchandising and promotions
- Cash management and bookkeeping
- Labor planning and scheduling
- Hiring and performance management
- Employee relations and compliance
- Loss prevention and asset protection
- Pharmacy operations support
- Training and team development
- District collaboration and corporate alignment
- POS systems and retail technology
- Microsoft Office proficiency
- Bilingual: English and Portuguese
Certification
- Driver's License
- Pharmacy Technician Certification & License
- Pallet Jack Certification
Timeline
Store Manager
Walgreens
09.2022 - Current
Receiving Supervisor
Total Wine & More
06.2022 - 03.2023
Merchandiser Supervisor
Total Wine & More
11.2021 - 03.2023
Bookkeeper / Sales Advisor
Best Buy
01.2021 - 10.2022
Seasonal Hiring Manager
Best Buy
10.2020 - 01.2021
Evening Manager
Star Market
09.2013 - 11.2019
Bachelor of Arts - Criminal Justice and Human Services
University of Massachusetts Boston