Silvania Blakley
St. Petersburg,FL
Summary
Talented, motivated business owner with excellent marketing, customer service and facility oversight skills and more than 12 years of experience. Highly effective and comfortable working with people at all levels in organization.
Bringing 12 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
20
20
years of professional experience
Work History
Owner
HDQ Cleaning Service
Saint Petersburg, United States
09.2019 - Current
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Provided outstanding coaching to employees to boost productivity.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Learned and remained updated on statutory requirements and regulations.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Optimized team hiring, training and performance.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Consulted with customers to assess needs and propose optimal solutions.
- Devised processes to boost long-term business success and increase profit levels.
- Input income and expense details into database to track business finances and address variances.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Trained and motivated employees to perform daily business functions.
Dance Instructor
Self Employed Services
St. Petersburg, FL
07.2005 - 08.2019
- Planned and oversaw group, couples and individual dance performances.
- Offered one-on-one instruction to students by appointment.
- Performed at different types of events as professional dancer.
- Organized special open houses to gain new clients.
- Taught Salsa dance classes for students.
- Communicated with students and parents in person, via email and by phone to resolve issues and answer questions.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Prepared classrooms for new student groups.
- Maintained thorough documentation for all classes, payments and appointments.
- Coached individual students on by-appointment basis with personalized dance teaching and support.
CNA
Cambridge Health Alliance
Cambridge, MA
06.2002 - 10.2005
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Obtained client medical history, medication information, symptoms and allergies.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Facilitated personal hygiene management, feeding and ambulation.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
High School Diploma -
Hillsborough Community College
Tampa, FLSkills
Negotiation
Marketing
Budget development
Client Service
Consulting
Verbal and written communication
Strategic planning
Business Development
Investor relations
Budgeting
Business planning
Relationship building
Additional Information
Proficient in Microsoft Office, MAC OS, Photo Shop, social media, web search and article writer.
Timeline
Owner
HDQ Cleaning Service
09.2019 - Current
Dance Instructor
Self Employed Services
07.2005 - 08.2019
CNA
Cambridge Health Alliance
06.2002 - 10.2005
High School Diploma -
Hillsborough Community College