Adam Bibbee
Morgantown,WV
Summary
Dynamic and analytical professional with extensive experience implementing global CRM solutions for a Fortune 500 pharmaceutical and healthcare company. Successfully coordinated large-scale system upgrades and seamlessly integrated CRM platforms during significant acquisitions. Deployed advanced sales tools to support a global omnichannel strategy. Skilled at bridging the gap between business and IT, ensuring technical solutions align with strategic business goals and enhance operational efficiency. Adept at driving continuous improvement, reducing costs, delivering scalable CRM solutions, and meeting evolving business needs.
Overview
20
20
years of professional experience
Work History
Independent Business Consultant
Vandalia AB
Morgantown, WV
07.2024 - Current
- Led initiatives in program and project management, business development consulting, and healthcare innovation.
- Expanded enhanced healthcare services as Sr. Director of Business Development for Remote Eye, LLC.
Global CRM Optimization Lead
Viatris
Morgantown, WV
11.2020 - 12.2023
- Company Overview: formerly Mylan
- Developed an extensive CRM strategy and governance framework for Global Commercial Excellence division at a Fortune 500 pharmaceutical healthcare company.
- Managed coordination of technical teams for successful system updates and process changes.
- Coordinated with sales and digital marketing teams to implement advanced sales tools.
- Enhanced company’s sales metrics and expanded global presence by fortifying ties with key industry leaders worldwide.
- Installed global Veeva and Salesforce CRM solutions to adapt to changing business requirements worldwide.
- Implemented CRM integration, broadening global reach to 80 countries.
- Optimized sales team performance by monitoring KPIs and project progress.
- Enhanced operational decisions by unifying and validating global business data.
- Formerly Mylan
SAP OTC Business Process Lead, North America
Mylan Pharmaceuticals
Morgantown, WV
01.2018 - 11.2020
- Streamlined order-to-cash procedures, enhancing automation and boosting security for North American operations.
- Facilitated higher than 80% harmonization by managing and approving SAP access in response to OTC process changes.
- Facilitated training programs and streamlined master data to ensure consistency across systems
- Enhanced stakeholder collaboration through effective translation of technical data into relevant business intelligence insights.
- Collaborated with leadership and IT teams to align systems with global business standards.
- Surpassed operational goals by directing user acceptance testing for feature validation.
- Provided crucial backup to Head of Global Sales Excellence alongside managing primary CRM tasks.
- Managed organizational change efforts ensuring effective implementation of new procedures.
Manager; Global CRM & SFA, Office of COO
Mylan Pharmaceuticals
Morgantown, WV
12.2013 - 11.2020
- Recognized for exceptional work with a move to the COO's Office.
- Laid the foundation for operations across more than 30 countries by creating a core model and business processes for a global CRM system.
- Directed successful integration of CRM applications for 20 countries amidst major acquisition processes.
- Designed efficient processes aligning with corporate goals for international Salesforce deployment.
- Enhanced data integrity, boosted efficiency, and lowered expenses through strategic management of global sales force automation.
- Achieved organizational goals by managing technical teams and IT service centers for better CRM operations.
- Spearheaded creation of a product roadmap in cooperation with worldwide technology teams and executive leaders.
- Developed and maintained a comprehensive global governance framework ensuring high-quality data.
- Utilized data-driven strategies combined with Salesforce and Veeva tools to boost sales in emerging regions.
- Designed custom reports to boost performance tracking.
- Optimized CRM implementation with process simplification and extensive employee education.
- Leveraged customer data insights within the CRM system to drive strategic decisions.
Senior Specialist / Government Sales
Mylan Pharmaceuticals
Morgantown, WV
02.2009 - 12.2013
- Provided sales and support for strategic portfolio of brands within Mylan's US Government Sales.
- Managed federal accounts with annual sales surpassing $150 million for VA, FBOP and IHS.
Sales Representative / Sales Design Consultant
Legacy Remodeling, Inc.
Pittsburgh, PA
09.2007 - 10.2008
Claims Rep II / Property and Casualty Adjuster
Progressive Insurance
Bridgeport, WV
09.2004 - 09.2007
Education
Bachelor of Arts - Communication Studies
West Virginia University
Morgantown, WVBachelor of Arts - Foreign Languages (Spanish)
West Virginia University
Morgantown, WVSkills
- CRM Strategy Development
- Global Program Oversight
- Salesforce and Veeva Knowledge
- Organizational Change Management
- System Upgrade Proficiency
- CRM Process Optimization
- Cross-Functional Collaboration
- Data Integrity Oversight
- Governance Model Implementation
- Performance Metrics Analysis
- Process Optimization
- Strategic Acquisition Integration
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Independent Business Consultant
Vandalia AB
07.2024 - Current
Global CRM Optimization Lead
Viatris
11.2020 - 12.2023
SAP OTC Business Process Lead, North America
Mylan Pharmaceuticals
01.2018 - 11.2020
Manager; Global CRM & SFA, Office of COO
Mylan Pharmaceuticals
12.2013 - 11.2020
Senior Specialist / Government Sales
Mylan Pharmaceuticals
02.2009 - 12.2013
Sales Representative / Sales Design Consultant
Legacy Remodeling, Inc.
09.2007 - 10.2008
Claims Rep II / Property and Casualty Adjuster
Progressive Insurance
09.2004 - 09.2007
Bachelor of Arts - Communication Studies
West Virginia University
Bachelor of Arts - Foreign Languages (Spanish)
West Virginia University