Efia Brown
Maryland Heights,MO
Summary
Summary – Service Delivery Coordinator with multiple years of experience in error resolution in the CSG billing system. Experienced Service Delivery Coordinator adept at communicating between parties, completing reports and improving collaboration with suppliers to reduce delays. Familiar with billing and documentation requirements. Ready to take on new professional challenges as part of a growth-oriented company.
Overview
19
19
years of professional experience
Work History
Service Delivery Coordinator
Charter Spectrum
St. Ann, MO
08.2017 - 05.2021
- Responsibilities include monitoring and resolving exception tasks from CSG billing and provisioning systems for all residential and commercial order activity, including new connects, reconnects, service changes and disconnects
- Process inbound and outbound customer calls related to order exceptions, such as TPV failures and LNP errors, which prevent orders from flowing properly.
- Consistently exceeded expectations and set new records for position held.
Internet and Phone Repair Representative
Charter Spectrum
01.2013 - 08.2017
- Customer service role was to troubleshoot and resolve customers technical cable and video service issues, including repair, billing, and accounts
- Internet/Voice Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave positive impressions on customer interactions.
- Consistently Exceeded Expectations. Increased productivity.
- Managed and Resolved 50 + Customer Calls per day
Petroleum Supply Specialist
Army Reserve
02.2009 - 02.2017
- Petroleum Supply Specialist in The United States Army.
- Supplied fuel to military vehicles as well as provide security for soldiers.
Sales Support
Real Time Results
01.2010 - 11.2012
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Sales Support Associate role is to provide assistance to field agents as they provided face to face interactions with potential AT & T customers.
- Increased efficiency and sales.
Education
Some College (No Degree) - Business Management
University of Arkansas at Pine Bluff
Pine Bluff, ARHigh School Diploma -
Hazelwood East High School
St Louis, MO06.2005
Skills
- Paperwork processing
- Customer Relations
- Address management system
- Critical Thinking
- Active Listening
- Multitasking Abilities
- Organization and Time Management
- Data Management
- Great Adaptability
- Ability to navigate 8 systems at once
- Problem Solver
- Fast Learner
Licenses
I obtained my license to become an Insurance Broker on 06/14/2021. I am licensed in the States of Missouri and California. I am currently contracted with Foresters, Americo, Columbian Financial Group, Mutual of Omaha, Transamerica Premier, AIG, Great Western and expanding.
Timeline
Service Delivery Coordinator
Charter Spectrum
08.2017 - 05.2021
Internet and Phone Repair Representative
Charter Spectrum
01.2013 - 08.2017
Sales Support
Real Time Results
01.2010 - 11.2012
Petroleum Supply Specialist
Army Reserve
02.2009 - 02.2017
Some College (No Degree) - Business Management
University of Arkansas at Pine Bluff
High School Diploma -
Hazelwood East High School
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