Dena Deffenbaugh

• Documented patient information and care activities in electronic health record.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.

Enhanced patient satisfaction by providing compassionate and attentive care.

• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Reduced stress for patients and families through effective communication and empathetic support.

• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Built rapport with patients and families, providing emotional support during difficult times.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

• Monitored patient behavior and immediately reported changes to supervising physician.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Took patient blood pressure and pulse rate, reporting findings in health charts.
• Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
• Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Delivered compassionate patient care, focusing on safety, comfort and emotional support.

• Monitored patient behavior and immediately reported changes to supervising physician.
• Provided therapeutic activities to assist with patient development.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
• Took patient blood pressure and pulse rate, reporting findings in health charts.
• Participated in patient education, helping to reinforce concepts and treatment plans.
• Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.

• Assisting in resident daily activities
• Give resident the proper amount of medication according to physician’s orders
• Ordering medication and dispensing.

• 2 ½ years worked as the Director of Staff Development
• Participated in continuing education opportunities to stay current on best practices in the certified nurse aide field.
• Coordinator of Staff Scheduling, Resident Transportation, Medication Destruction
• Assistant to the Director of Nursing
• Personnel Management and Retention
• Regulated payroll hours.
• Supported the needs of residents under long-term care.
• Monitored vital signs and reported changes to nurses for timely intervention.
• Facilitated personal hygiene management, feeding, and ambulation.
• Documented patient information and care activities in electronic health records.

• Create and maintain a structured /safe environment for the patients
• Answered high volume of calls transcribe physicians orders
• Switch board phone system
• Computer charting
• High volume admissions / Discharge of patients.

• Trained new employees in self defense
• Supervised Mental Health Techs
• Scheduling
• Assigned nursing staff
• Created a safe environment for patients and staff.