Amy Blackcloud
Hastings,MN
Summary
Accomplished General Manager with a proven track record at Pilot Flying J, Prairie Island and other operations, enhancing operational efficiency and driving sales growth. Expert in team leadership and operations management, I excel in fostering client relationships and executing strategic initiatives. My approach has consistently resulted in increased profitability and high team satisfaction, showcasing my ability to meet and exceed employer expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pilot Flying J Travel Center
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
General Manager
Prairie Island
10.2020 - 10.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Meskwaki Travel Plaza
Meskwaki Tribe
10.2018 - 10.2020
- Contributed to a positive work environment by maintaining professionalism and fostering teamwork among colleagues during daily operations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
MBA - Business Administration
University of Dubuque
Dubuque, IA06-2008
Bachelor of Science - Banking And Finance
Buena Vista University
Storm Lake, IA05-2004
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem resolution
- Leadership and team building
- Operations management
- Efficient multi-tasker
- Time management
- Goal setting
- Employee scheduling
- Verbal and written communication
Certification
- ServSafe Food Manager Certification
Timeline
Assistant Manager
Pilot Flying J Travel Center
10.2023 - Current
General Manager
Prairie Island
10.2020 - 10.2023
Meskwaki Travel Plaza
Meskwaki Tribe
10.2018 - 10.2020
- ServSafe Food Manager Certification
MBA - Business Administration
University of Dubuque
Bachelor of Science - Banking And Finance
Buena Vista University
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