Justin Verde
Melissa,TX
Summary
I am a self-driven, motivated and hard working Marine, seeking employment where my skills are the most proficient. Customer service professional bringing extensive experience in automotive industry specializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliability adapting seamlessly to evolving customer needs and industry changes.
Overview
11
11
years of professional experience
Work History
Service Advisor
Crest Nissan of Frisco
07.2024 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
Store Manager's Assistant
Honest 1 AutoCare
05.2023 - 07.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Service Advisor
Nissan of Mckinney
03.2014 - 05.2023
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Delivered prompt service to prioritize customer needs.
Education
Diploma - Automotive And Diesel Technician Program
Universal Technical Institute
Irving, TX01-2014
Military - Infantry Rifleman
United States Marine Corps
Twentynine Palms, CA12-2011
High School Diploma -
Liberty High School
Frisco, TX05-2009
Skills
- Reliable
- Multitasker
- Management skills
- Dedication
- Team work
- Sales experience
- Excellent customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Handling customer complaints
- Goal-oriented mindset
- Quality control
- Sales expertise
- Maintenance and repairs
- Troubleshooting skills
- Hand and power tools
- Team leadership
Awards
- Top 10 in Region for Customer Service
- Service Advisor of the month
- Service Retention Excellence Award
Timeline
Service Advisor
Crest Nissan of Frisco
07.2024 - Current
Store Manager's Assistant
Honest 1 AutoCare
05.2023 - 07.2024
Service Advisor
Nissan of Mckinney
03.2014 - 05.2023
Diploma - Automotive And Diesel Technician Program
Universal Technical Institute
Military - Infantry Rifleman
United States Marine Corps
High School Diploma -
Liberty High School
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