La'Whitney Roberts
Denison,TX
Summary
Motivated graduate of the University of North Texas with a Bachelor's degree in Kinesiology. Demonstrated dedication to academic excellence by consistently earning a spot on the Dean's List for seven consecutive semesters. Successfully managed a part-time job, showcasing exceptional multitasking abilities. Strong communication skills and a natural ability to empathize with people's concerns. Eager to embark on a professional journey, eager to further develop skills and contribute to the workforce.
Overview
5
5
years of professional experience
Work History
Care Center Team Lead
Smart Start LLC
11.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Customer Care Specialists
Smart Start
01.2022 - 11.2023
- Answer incoming calls and respond appropriately
- Identify, research, and resolve clients' complaints using applicable resources appropriately
- Route calls to appropriate resources
- Conduct follow up client calls when necessary
- Complete call logs and reports
- Analyze, consolidate, validate, enter, and track data
- Organize and maintain records and filing systems
- Handle documents utilizing various office equipment
- Provide general Care Center support as needed.
- Verified accuracy of customer account information and updated when necessary.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided customers with detailed information on company products, services and materials.
- Responded to customer inquiries via phone, email and web-based platforms.
Apparel Associate/Phone Operator
Walmart
09.2019 - 11.2020
- Worked as phone operator and answered incoming calls, transferring calls, provided information to customers, and relayed messages for managers and coworkers.
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Displayed and organized products in store to help customers locate products easily.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
- Facilitated a positive working environment by fostering strong relationships among coworkers and demonstrating a commitment to teamwork.
Education
Bachelor's Degree in Kinesiology - Exercise Science
University of North Texas
Denton, TX12.2021
Kinesiology -
TAMU-Commerce
Commerce, TX05.2019
High School Diploma -
Clarksville High School
Clarksville, TX01.2018
Skills
- Basic computer skills
- People skills
- Communication skills
- Patience
- Speed and efficiency
- Attentive listening
- Multi-tasker
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Complaint resolution
- Schedule Management
- Employee Evaluation
- Trend tracking
- Problem-Solving
- Attention to Detail
- Analytical Thinking
- Leading Team Meetings
- Overseeing Daily Activities
- Client Service
- Call Center Operations
Licenses
Licensed Health/Life Insurance Agent January 2023
Timeline
Care Center Team Lead
Smart Start LLC
11.2023 - Current
Customer Care Specialists
Smart Start
01.2022 - 11.2023
Apparel Associate/Phone Operator
Walmart
09.2019 - 11.2020
Bachelor's Degree in Kinesiology - Exercise Science
University of North Texas
Kinesiology -
TAMU-Commerce
High School Diploma -
Clarksville High School
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