Dea Moody
Mount Rainier,MD
Summary
Motivated professional with more than six years of experience in a variety of customer service areas such as call centers, hospitality and managing retail stores. I am also a devoted team player who brings a positive attitude to work each day, promoting a high degree of professionalism conducive to a collaborative team environment. Dedicated to applying customer care, integrity, morale-building, and honesty each and everyday to ensure the customers needs are met.
Overview
8
8
years of professional experience
Work History
Front Line Server
The Carolina Kitchen Bar & Grill
10.2023 - Current
- Handled cash transactions accurately, promoting trustworthiness and reliability among team members.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Maintained a clean and organized serving area for optimal efficiency and presentation.
- Work effectively in fast-paced environments.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in the preparation of food items, ensuring high quality and timely service to customers.
Assistant Manager
The Children’s Place
04.2022 - 09.2023
- Promoted to Full-Time Assistant Manager within 1 year of employment
- Facilitates best practices through support, engagement and communication of continuous system changes
- Supports Store Manager and team by fueling the growth of the business through internal training to develop future leaders of the organization
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules while also maintaining opening availability due to call outs.
- Closely collaborate with Store Manager and other LOD's to identify and quickly address problems
- Manage and motivate the team to promote collaboration and keep members on-task and productive throughout each shift
- Cash handling operations for opening and closing the store.
Inventory Specialist
Ralphs Grocery
10.2019 - 04.2022
- Evaluated and managed stock rotation procedures
- Maintained inventory storage space in the front and back of the store
- Acted as backup for other employees by providing support and adapting to requirements of the department
- Trained store staff in stocking procedures, product dating methods, and planning store usage
- Placed restock orders and communicating with store management about any inventory issues
- Assisted management with implementing preventative strategies to mitigate loss and increase productivity
- Coordinated, scheduled, and managed meetings.
Shift Lead
Dollar General
10.2018 - 06.2019
- Adhered to Dollar General process of receiving, opening, and unpacking stock and merchandise
- Assisted with implementing new planograms for store marketing
- Performed itemization and totaling of customer purchases using the cash register and scanner
- Stocked and rotated merchandise on shelves as well as creating merchandise displays
- Ensured proper record keeping and managed documentation to and from internal and external resources.
Customer Support Specialist
Ibex Global
02.2017 - 10.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Ensured proper record keeping using Excel spreadsheets
- Managed documentation for internal and external resources
- Provided prompt, reliable, and accurate information to customers
- Maintained effective communications during telephone conversations by adjusting to the pace and need of the customer.
Concierge/Receptionist
Metropole Condominiums
06.2016 - 02.2017
- Greeted residents upon entry and exit
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained a clean and organized storage room for packages
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assisted property manager with onsite events and miscellaneous tasks
- Maintained daily notes for management
Education
High School Diploma -
Northwestern High School
Hyattsville, MD06.2016
Skills
- Multitasking and Time Management
- Customer Care
- Customer Service and Satisfaction
- Interpersonal Communications
- Adaptability to changing situations and environment
- Strong attention to detail and problem-solving abilities
- Team collaboration and cooperation
- Reception/ Front Desk Management
- PC Proficiency
- Strong multitasking
- Memory retention
Accomplishments
- Security Fundamentals (Amazon Web Services)
- IT Support Specialist – IT Foundations
Timeline
Front Line Server
The Carolina Kitchen Bar & Grill
10.2023 - Current
Assistant Manager
The Children’s Place
04.2022 - 09.2023
Inventory Specialist
Ralphs Grocery
10.2019 - 04.2022
Shift Lead
Dollar General
10.2018 - 06.2019
Customer Support Specialist
Ibex Global
02.2017 - 10.2018
Concierge/Receptionist
Metropole Condominiums
06.2016 - 02.2017
High School Diploma -
Northwestern High School
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