DEADRIC STEVENS
Kutztown,PA
Summary
Reliable Gas Clerk offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products, finalizing sales, and ensuring customer satisfaction. Successful in maintaining a clean and welcoming environment which provides customers positive experiences that drive loyalty and repeat business. Trained in mechanical and solution-driven areas and flexible with changing business needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CASHIER/GAS STATION CLERK
Giant/Martins Food Store
05.2020 - Current
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Responded to customer requests efficiently and with knowledgeable assistance.
MEAL PREPER
Panera Bread
10.2016 - 09.2017
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Increased speed of service through effective multitasking and time management skills.
- Streamlined sandwich preparation processes for improved efficiency without sacrificing quality or presentation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
DELIVERY DRIVER
Betty's
11.2021 - 03.2022
- Operated vehicle safely in highly congested areas with no traffic violations.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Communicated proactively with management about potential issues or delays in delivery times.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
COMMUNITY ASSISTANT
Resident Life: Kutztown University
08.2019 - 11.2019
- Coordinated maintenance requests with appropriate staff members to address facility issues in a timely manner.
- Solved grievances and complaints by collaborating with residents.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Enforced policies and safety standards through building and room rounds.
Golf Course Groundskeeper
Lehigh Country Club
05.2019 - 08.2019
- Increased golfer satisfaction by responding promptly to feedback regarding course conditions or specific concerns.
- Collaborated with other groundskeepers to maintain consistently high standards across all areas of the golf course property.
- Coordinated with other landscaping professionals to improve outdoor areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Checked in and stocked inventory throughout facility.
DESK RECEPTIONIST
Resident Life: Kutztown University
08.2018 - 05.2019
- Collaborated with other university staff and faculty to provide holistic and comprehensive student experience.
- Contributed positively to team dynamics among Resident Assistants by sharing ideas, offering support, and collaborating on projects or events when needed.
- Identified trends in resident behavior or needs, reporting findings to supervisors for potential policy updates or targeted interventions.
- Answered phone promptly and directed incoming calls to correct offices.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
Education
SECONDARY SPECIAL EDUCATION, CONC. IN HISTORY -
Kutztown University of Pennsylvania
Kutztown, PANazareth Area High School
Nazareth, PA05.2017
Skills
- Cash Handling
- Customer Assistance
- POS Systems
- Complex Problem-Solving
- Punctual and Reliable
- Cleaning and sanitation
- Inventory Counts
- Heavy Lifting
- Safe Chemical Disposal
- Adaptable and Flexible
- Maintenance
- Minor Repairs
- Equipment Repair
- Mechanical Troubleshooting
Accomplishments
- Treasurer of Kutztown University’s Resident Hall Association (2017-2018)
- President of Kutztown University’s Resident Hall Association (2018-2019)
Certification
Driver's License
References
References available upon request
Timeline
DELIVERY DRIVER
Betty's
11.2021 - 03.2022
CASHIER/GAS STATION CLERK
Giant/Martins Food Store
05.2020 - Current
COMMUNITY ASSISTANT
Resident Life: Kutztown University
08.2019 - 11.2019
Golf Course Groundskeeper
Lehigh Country Club
05.2019 - 08.2019
DESK RECEPTIONIST
Resident Life: Kutztown University
08.2018 - 05.2019
MEAL PREPER
Panera Bread
10.2016 - 09.2017
SECONDARY SPECIAL EDUCATION, CONC. IN HISTORY -
Kutztown University of Pennsylvania
Nazareth Area High School