Deahveon Goodman

• Manage high-volume customer interactions via phone, chat, and email in a fully remote environment

• Resolve complex customer concerns efficiently, improving retention and overall satisfaction

• Accurately document, track, and escalate cases using CRM systems and internal tools

• Consistently meet and exceed performance metrics, including response time and resolution rates

• Supervised front-end operations and supported a team to ensure efficient daily performance

• Improved customer satisfaction scores by implementing feedback strategies (+15%)

• Handled escalated customer concerns with professionalism and quick resolution

• Coordinated communication between departments to streamline store operations

• Provided financial guidance and portfolio recommendations to clients based on individual goals

• Conducted account analysis to optimize investment performance and client outcomes

• Increased client retention by 30% through strong relationship management

• Educated clients on financial products, improving understanding and decision-making

• Maintained compliance and accuracy across all financial communications

• Led daily store operations, overseeing staff performance and productivity

• Trained and developed team members, improving efficiency and service quality

• Collaborated with upper management to meet sales and operational goals

• Managed scheduling, inventory control, and customer service standards