Destinee Hunter
Summary
Dedicated Customer Service Representative with a strong background in fostering client relationships and enhancing customer satisfaction. Proven ability to collaborate effectively within teams while driving business growth. Committed to delivering results and contributing to organizational success through relationship-building and partnership cultivation.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Remote Customer Service Representative
Well Care Health
Atlanta
12.2024 - 02.2026
- Resolved customer inquiries with tailored solutions, enhancing customer satisfaction.
- Facilitated enrollment for Medicare advantage plans, ensuring compliance and accuracy.
- Maintained accurate records and performed data entry, supporting efficient operations.
- Communicated with team members through email and online platforms.
- Completed tasks independently and met deadlines.
Remote Customer Service Representative
Wipro
Atlanta
09.2021 - 09.2023
- Assisted customers by resolving issues promptly to enhance overall satisfaction.
- Assisted customers and resolved issues quickly.
- Answering phone calls, creating appointments, directing the calls as required and handling all queries.
- Processing orders/prepare correspondences and fulfill customers' needs to ensure customer satisfaction.
- Answered phone calls, created appointments, and directed calls while handling all queries.
Patient Care Coordinator
Shift Therapy and wellness
Cartersville
11.2017 - 03.2020
- Conducted inquiries and referrals regarding elevation issues.
- Responded to any questions or concerns in a swiftly manner.
- Responded to any questions or concerns in a swift manner.
- Collect payments at check-in and check-out with professionalism.
- Made inquiries and referrals into elevations.
- Collected payments at check-in and check-out, maintaining professionalism and accuracy.
Medical Administrative Assistant
Remote Area Medical
Miami
02.2014 - 04.2017
- Verified insurance information and processed documentation to ensure accurate billing.
- Updated patient records using electronic health record systems.
- Coordinated patient scheduling and appointments to optimize clinic workflow.
- Addressed patient inquiries via phone and email, enhancing patient communication.
- Maintained confidentiality according to HIPAA regulations.
Education
Medical Assistant
IUE
Morrow, GA 01.2022 - 09.2022
High school diploma -
Campbell High School
Skills
- CRM management
- Client relationship management
- Customer service
- Client support
- Order management
- Order processing
- Data entry accuracy
- Microsoft Excel
- Microsoft Office
- Attention to detail
- Remote communication
- Multitasking
- Time management
- Problem-solving
- Typing
- Online research
- Record keeping
- Communication skills
- Communication skills
Certification
- Non-CDL Class C
- BLS Certification
Additional Information
Reliable high-speed internet, Comfortable using remote work platforms, Flexible schedule, Private home workspace
Languages
Bilingual
Timeline
Remote Customer Service Representative
Well Care Health
12.2024 - 02.2026
Medical Assistant
IUE
01.2022 - 09.2022
Remote Customer Service Representative
Wipro
09.2021 - 09.2023
Patient Care Coordinator
Shift Therapy and wellness
11.2017 - 03.2020
Medical Administrative Assistant
Remote Area Medical
02.2014 - 04.2017
High school diploma -
Campbell High School